I just took over management at our storage in October. The old managers had been here 20 years and were WAY too "generous" with the customers by always cutting them a break and taking them out of lien for a $50 (or sometimes less) payment. There were some tenants that had not had a $0 balance for over 2 years!!!!! Some of them really did not have the money to pay in full, so I made them a deal that if they kept their account current going forward, and paid at least $20 extra per month to get the balance down, they would not get any more late fees. One lady could only pay $5 extra. She is still paying on it and still owes about $400, but her monthly bill is paid on time, along with the extra little bit.

They are very thankful that I worked with them, and it helped relieve stress on them for not having to worry every month, and me for not having to lien them every Month!