I know when we were looking for a relief manager (after loosing the one that was here for 2 years) we were all about personality. The office is already organized, therefore they just needed to be able to follow procedures that are already in place. And unless a person has worked in the storage business before, they are not going to know the software. As long as they had some computer savvy about them. We generally rent to an older clientelle as we are a predominately retired community, so being able to be very sociable with prospective tenants was a major quality. Most of our tenants are "talkers". (My husband and I have figured out which ones are going to come in to pay and leave and which ones are going to come in and chat a while.) We hired a young girl the 1st try who was very outgoing and friendly and caught on very quickly, unfortunately, it did not work out. We have since hired a retired gentleman who has gradually learned all the office functions and who is very personable with tenants and customers. Most can relate to him and he can hold conversations that interest them. He's only been with us a few months, but it proves to be a good fit so far. Computers, organization, maintenance - all this can all be taught - personality cannot, you either have it or you don't.
Last edited by Buzz&Jen : 03-17-2008 at 04:05 PM.
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