Chris, I think it's probably a great solution for some facilities. But for us, it wouldn't work that well for the reasons I listed. And just to clarify, We don't write personal notes on a lot of the late notices, but on the ones we do, it helps us maintain a more personal relationship with that customer. He or she may then be a little less likely to stiff us. (It's Kay from the storage place, not some anonymous person I won't have to actually see when I come in to pay.) At least in theory. LOL!