KayBee

Just a quick post to tell you that I think your insight about personalizing the relationship is wonderful. I have said for years it is the management team at a facility that gives it character and customer appeal. You have carried that to dealing with delinquent customers with your personal notes. Most of the bills that people owe are to big companies with no personal interaction. Ever try to talk to a real person at a credit card company or bank by telephone? I hope that every owner and manager that reads your post with think over how they are handling customers and realize your personal approach can really help.

MisterJim444

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