I agree with MisterJim and believe the personalized touch is worth it's weight in gold. Adding a brief hand written note or reminder to letters/invoices is a great way to extend the business relations with tenants.

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Michael T. Bishop
StorageLand - Management and Consulting Services
www.storageland.com
sales@storageland.com
208-919-0771 (Local)
877-630-0075 (Toll Free)