A few random thoughts that might be helpful to you, Lakeside:

You storage contract can make or break you in terms of customer and legal issues. It's really important that it's written in conjunction with your province laws that govern self storage facilities. For example, if your law says something must be stated in at least 12 pitch font, then make sure it is. Also, experience is a great, if sometimes harsh, teacher. See if you can look at contracts from other facilities in your province who are not direct competitors and see what is in their contract. And have your attorney bless your final draft.

As tempting as it is to just do what you think is right, you have to think about what will keep you out of court. Cover your bases and keep good records. Document all customer issues and get most everything in writing. For example, in addition to a copy of the title, I make outdoor storage customers sign a document that gives the size of the vehicle, including the trailer if there is one, and the size of the space and stating that they will not try to store anything that extends beyond the end of the space. Think that's not a big deal? It will be if another tenant or a snowplow hits it. Then, you'll have two people ready to sue you.

Use the resources mentioned by other posters, especially the ISS archives. Sometimes you may feel like the more you learn, the more you realize you don't know, but that's ok. You'll learn a lot on your first year, And do try to attend an expo. They are huge sources of great info.

If you ever get down to Sarnia, cross over the Blue Water Bridge and drop by and see us. We're the closest storage facility to the bridge - practically on the on ramp! Best of luck to you!