Sandra hit on two of the three key words in my book
1. TRUST - they trust us to run the show without micromanaging and questioning every decision
2. RESPECT - they have earned our respect and they respect us for our abilities.
2. Relationship - they have developed a relationship with us (and us with them) they treat us like family.
They back us in every decision we make - right or wrong. If it's right we all bask in the glory. If it's wrong we all learn from the mistake.
I have said it many times - I feel so lucky to be working for this family!
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