If a site manager truly wishes to excel in this business, a good start includes gaining a proper perspective on your customer, whomever they may be. In spite of the incredible variety of laughable and foolish situations one might encounter, they are not sitcom actors... just real people who are looking to you for help with one little part of their screwed-up lives.

Compassion will go a long way toward polishing the often tarnished image of this industry and its managers...