I think Alex make a good point. If you don't know how to use the software or more importantly take the time to find out then the investment made in products used is diminished.

Over the years, I have been involved in many hundreds of data conversions from software brands to others and I am astonished at the lack of data accuracy not only in the software but client data. I have written about this in ISS a few times.

The misreporting of key data like debtors and prepayments is high in my view. The problem is that sites don't know their data is wrong. One conversion I did 5 years ago was out by 100k!

I was talking to a site yesterday. They said it would be good if they could do WEB payments. I reminded them that the software they use has been able to complete WEB payments for nearly 5 years!

Knowledge is king and those that take the time to fully understand the products they use put themselves in a position of sucess.

Those that do usualy move on to better things....