Autodoc is absolutely correct. If you like trying to explain your high receivables to your owners/partners/investors, then, by all means, let these people beat up on you. Yes, you will get a reputation as a soft touch.

Tact is not a part of collections once the tenant is in lien status. If the story is good, make your own judgment. I can say, that in almost 18 years of doing this, none of those promises has worked out in our favor.

Bob