I'm not sure if I agree 100% with all that has been posted. I don't waive late fees either, unless the post office screwed up delivering a check. I always tell customers that if you pay your car payment, mortgage, credit cards, or electric bill late, you pay a late fee...well you do here too.

However, we have about 12 or so customers that have been here for years, and routinely pay every 3 months, a week or so before the auction. Each one pays $110 in late fees every time, and no amount of convincing seems to work that they should pay monthly. They pay over $5,000 a year in late fees combined. So I don't think I'm going to ask them to leave....but they all do know that if they wait just a little too long at some point, they will arrive at the facility to find they have been auctioned.