yep, people have no clue about what size they need. Whenever a customer wants to rent a 5x5 I insist that they take a look at it first. Too many times I've gone through the whole process of renting to them and then they show up back in my office 10 minutes later completely po'd that I rented them a unit that wouldn't begin to get their 3 bedroom house into it. I don't know how better to describe a unit than to tell them that it is 5' by 5'.

Now, if it is a lady that can't envision measurements, I cut her some slack.....likely she's been told that 4 inches is really 8 inches all of her adult life