That's the way, Autodoc, congratulations! There was an interesting article in the SSA Legal Review re. a court case involving U-Haul that may be decided upon whether the store followed their own policy of phone calls. The article is worth reading.

I really encourage y'all, when you have an abandoned unit, but the customer still has their lock on the unit and they are not responding to you, go to their last known address, follow up, locate them and get them to sign off. Be assertive, not aggressive. Then you can sell the "valuables" at your next auction. Our inventory is space, and we need to get it back on the market.

Yesterday, I went to several locations, found my customer, had her sign off, got two hugs from her, and left happy.