Megan
We are using on-line payments - we use PayPal with great success.
We also researched on-line payment options and found that this was the best option for us. Our initial start up costs were low as I built the web site. Continuing costs are in line with standard credit card fees (2 to 3%). Convenience to the customer is the biggest benefit. And yes we do have customers staying longer.
Two months ago we set up a free on-line request form, and from that we have rented three units. We do not take reservations over the web (or the phone) - if you want to reserve a unit we need a down payment in person.
We do not accept credit card payment over the phone without having signed documentation in the office with a signature on file. This policy prevents credit card fraud. Online security is handled by PayPal.
I have tried other on-line reservation services with no luck, so we will not be using any of those in the future.
this is just my .02c
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