We also accept delivery's. As most of you know, this is a very sticky legal subject. We also ask our customer's to sign a form that gives us permission to allow delivery personnel to sign out their key, but there is no form in the world that can protect you from the bailment issue. If you have a key, you have care, custody and control. period. For us, the risk is worth the benefit, but I have been desperately trying to find a win/win situation.
The best idea I have come up with is a key lock box with a password. The extreme version of this are lock boxes that record time and date that the key was removed and replaced, you can only retrieve the key that goes with that particular code. Very expensive! The other extreme is the lock boxes that Realtors commonly use. You could also place them on the wall in the office and have the delivery personnel access them themselves. In theory, the customer would be responsible to give the delivery person the code to the box. We would never ask for it or keep a record of it. We could post a list of the customer's contact info and if a delivery person came in that did not know the code to the box, they could call the customer, we could verify that they are who they say they are, and the delivery person would get the key. It's not a perfect plan-but maybe better than just unlimited access to tenant keys. What do you guys think?