We have alot in common Autodoc..I also work for a family and they really would rather me handle things as I know the situations of my tenants as you do. I did pull them from the lien sale and made payments arrangements that suited their financial calendar. I like to ask other peoples opinions as someone might have a creative solution to the problem than I cannot see at that time. Hope this works for both of us!
I believe in Karma 100% which keeps me thinking positive most of the time and helps me sleep at night. Hope you have a great week ahead!