Nearly all of the multi-story buildings we have designed or tat are used within properties we mange utilize elevators as opposed to lifts (smaller non passenger) . A client who is proposing multiple two story buildings on his self storage development site wishes to utilize lifts in each building. We have advised against the use of the lifts but do not have a great deal of first hand experience with facilities that operator with lifts. Naturally the lifts are less expensive however, I do not believe that customers will feel as comfortable with the lifts.
Does anyone have some experiences that they might be able to share relating to customer satisfaction with lifts?