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  1. #1
    acampbell is offline Community Manager
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    Default Military Deployment Discount

    U-Store-It announced it will give 50 percent off to all soldiers recently deployed.

    In light of yesterday's news from the President, are you considering a similar discount?
    Amy Campbell
    Editor
    Inside Self-Storage
    acampbell@vpico.com

    @AmyCampbell_ISS

  2. #2
    Gina6k's Avatar
    Gina6k is offline Moderator
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    We have done that and more on a case by case basis in the past. Since we work with the Marines for Toys For Tots, we've usually spent a few years working with the same kids. When they deploy we take care of them.

    Here is my question for others, we do a standard Military Discount, but how do you truly determine active vs. recently 'retired' or differentiate from active and someone just trying to pull a fast one? A recent experience prompts me to ask this.
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  3. #3
    alexlekas Guest

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    Gina, is it not reasonable to ask for papers? Someone on active duty should not have a difficult time offering up proof. At the very least, seems to me you want a name in teh chain of command as a backup since deployments can be extended, and unless you know that, it creates the potential for a tough situation.

    If you are going to offer such discounts, the military would certainly be grateful and, as such, would work with you (I think) in validating whether a soldier, sailor, airman, or marine is the real deal or trying to pull something. The services don't like their guys screwing businesses any more than they like businesses doing that to their guys, and gals. I've spent more time around the military than not and my experience is that the bulk of these folks are straight-up and will work with you in doing the right thing, particularly when they realize that you are doing something for them.

  4. #4
    Gina6k's Avatar
    Gina6k is offline Moderator
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    Alexlekas - What kind of 'papers' would a deploying person have? I've yet to see those. All we ever see is a Military ID card.

    I recently had a gal come in with military ID. We pretty much gave her the place, and the very next month come to find out, she was 'out of the service' from her soon to be ex-husband. She rented the unit to get his stuff out of their home. So, obviously despite her service to our country, I felt a bit abused. I know! I know... don't take the stuff personally, but I'm human with a big, soft heart.

    I don't know as I've never asked or researched, but don't active duty have to surrender their ID cards upon leaving the military? Was her timing just right to take advantage one last time or?

    I'm stepping forward to support our military at every opportunity, but as with all facets of life and humans, there are good and bad. If there is a proven way to avoid being taken advantage of via 'papers' or something else we can do within a couple of minutes during the rental process? IF so, then I'm all for it and will train my staff accordingly.
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  5. #5
    alexlekas Guest

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    Gina, I'm just thinking out loud and could be wrong, but doesn't everyone on active duty have some documentation beyond an ID card, something that shows they are genuinely assigned to a particular duty station at a particular time? And maybe I am too literally interpreting 'orders being cut', but even so, seems a unit could provide proof of a troop going TDY. Like I said, just thinking out loud.

  6. #6
    Gina6k's Avatar
    Gina6k is offline Moderator
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    I spoke with a Marine today, he says they do have to surrender their ID cards upon separation UNLESS they are going Reserve, then they retain the ID. Unfortunately, our conversation was interrupted, and I didn't get a chance to ask about papers.
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  7. #7
    MusicCity Gal's Avatar
    MusicCity Gal is offline Moderator
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    Gina - Our contracts list a field for Military Id Number. I truly do not get very picky with that. If they are military, active, inactive, or vets, we offer a Military Discount. My husband is a vet and he usually asks enough questions to know if someone is telling the truth or not. To my knowledge nobody has pulled a fast one on us. We feel it is the least we can do.
    Stephanie Tharpe
    Operations and Marketing Specialist
    A+M Group, LLC
    Nashville, TN

  8. #8
    shaekirk's Avatar
    shaekirk is offline Moderator
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    We also offer an ongoing discount for active military and veterans. We ask for their military ID as proof. Usually the veterans have an ID of some kind as well.
    The customer isn't always right, the trick is making them think they are!

    Shannon

 

 
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