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  1. #1
    Amy_ISS is offline Community Manager
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    Jan 2008
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    Phoenix
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    Default What's Your Dumpster Policy?

    Do you allow tenants to use them? Do you have a security camera on the area?

    How do you keep tenants from leaving trash behind?
    Amy Campbell
    Editor
    Inside Self-Storage
    acampbell@vpico.com

    @AmyCampbell_ISS

  2. #2
    shaekirk's Avatar
    shaekirk is offline Moderator
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    Beautiful Santa Clara, California
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    Default

    I have a sign that says "No Dumping, this area is under 24 hour surveillance".

    We don't let people dump, we even took that smaller trash cans off the property when we took over 3 years ago.

    If they break our No Dumping law, we hunt them down and charge their account a fee proportionate to what they dumped.
    The customer isn't always right, the trick is making them think they are!

    Shannon

  3. #3
    Gina6k's Avatar
    Gina6k is offline Moderator
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    Apr 2008
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    Morgan Hill, California
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    Default

    You hauled it in...
    You haul it out!

    We are not the local dump.
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  4. #4
    shaekirk's Avatar
    shaekirk is offline Moderator
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    Default

    Quote Originally Posted by Gina6k View Post
    You hauled it in...
    You haul it out!

    We are not the local dump.

    Amen, sister!
    The customer isn't always right, the trick is making them think they are!

    Shannon

  5. #5
    kenbrandy is offline Senior Member
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    Dec 2009
    Location
    SE Kansas
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    136

    Default

    We simply don't have a dumpster, too many people would take advantage of it.
    Countryside Self Storage

  6. #6
    Elphaba's Avatar
    Elphaba is offline Senior Member
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    Feb 2010
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    USA
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    We have a sign that states Video Surveilance so that usually deters any 'huge items' but on occasion when a customer comes in and asks to use the dumpster we simply ask what and how much they are getting rid of and if its not to much we allow them to. However if it is something useable we are working with a local freecycle group to save those items from the landfill! We had a woman last month who was so happy that we allowed her to leave a very old stereo 'table' thing and put some boxes in the dumpster that she was in tears as her situation for moving in/out of storage was a sad one. As long as we can handle the amount of things one wants to 'dump' we don't mind. Make a customer happy because they will return and save very useable things from the landfill!!
    No Good Deed Goes Unpunished

  7. #7
    StorageLand Guest

    Default

    My policy is "No dumpsters or publicly accessible trash bins onsite." Otherwise tenants will dump their trash and I will be responsible for the time and cost of disposal.

    As Gina said:

    You hauled it in...
    You haul it out!

    - Michael

  8. #8
    Elphaba's Avatar
    Elphaba is offline Senior Member
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    Feb 2010
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    USA
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    Even though we are pretty easy going on the dumpster deal - I DO LOVE Ginas theory but we try to offer as much customer service as we can, since, like many we are not swamped at the moment.
    No Good Deed Goes Unpunished

 

 
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