When the contents of a tenant's unit leave stains and mold, damage the floor or walls, attract bugs, etc. and you don't discover the problems until move out, what do you do? (Assuming the tenant continually paid and moved out on their own accord.)

Is it as simple that they don't get a security deposit back? But what if you didn't ask for a security deposit? Are you allowed to charge them a fee?

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John Carlisle
Community Manager, Self-Storage Talk
Online Content Editor, Business Solutions Network
VIRGO
jcarlisle at vpico dot com
480-990-1101, x1214

God forbid we ever find a damaged flook.\?

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Bob Taylor (Astro)
Blue Ridge Self Storage
Cashiers, NC

Disclaimer: What Gina said....'cause the the cheese fell of my cracker.

I search my whole property, couldn't find a flook! Where's yours?

I have no flook's -- is that the correct plural of flook?


Anyway we do charge a cleaning deposit, and have stated in our contract that tenant is responsible for all damages.

The problem is that once they have moved out you have little leverage against them without taking it too court.

I have heard of others (think orange door) that charges $250 if you leave a unit dirty -- and they have their own collections agency and the lawyers and the money to take you to court.

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Wayne
Jamestown, ND


All arguments can be resolved ... with high explosives and Humor!!!

***Pokes head out door and turns head both ways*** Nope, no Flooks here either. Thank Goodness because I would hate to find a Flook let alone a moldy one.

As to the actual question: In our "additional rules" that customers have to sign it states that there is a cleaning fee that will be charged if the rooms are not swept and clean at time of move out. We have yet to have to pursue this course but one of our sister stores have. I am not sure what the outcome was but I believe that they can be reported to collections if it is not paid. Definitely something you can call and let them know about. I think we charge something like $75 for clean up if need be.

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Where are we going and why am I in this handbasket?

C'mon all, you know ... FLOOK!

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John Carlisle
Community Manager, Self-Storage Talk
Online Content Editor, Business Solutions Network
VIRGO
jcarlisle at vpico dot com
480-990-1101, x1214

We almost always check the unit before they leave and if they have damaged a unit we deal with it right then. Hasn't happened too often. More often they try to leave stuff they "don't need anymore". We give them a choice of taking it with them or paying a clean out fee, usually starts at $50.00 and goes up from there.
Think I saw a Flook once, but I used to drinks a bit.

We try to get the customer to come back for their stuff they left or come in to make payment arrangements for the damaged unit / bollards / etc. But the phone is disconnected and the mail is returned. Wish we did send them to collections for that but we don't. Probably cost us more to go down that route than fix it ourselves.

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The future depends on what you do in the present.

Gofer1 &elkod are giving autodoc, astro & storman a run for their money in the humor dept.

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Gina 6k
CochraneStorage dot com
Morgan Hill, California
twitter.com/CochraneStorage

You only live once, but if you do it right, once is enough!
I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

Flook, couldn't find it in websters, must be like my old leases that read must be bloom swept at vacate.

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The End Is Near!