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  1. #1
    JamestownStorage#8's Avatar
    JamestownStorage#8 is offline Senior Member
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    High Point, NC
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    Default Missing phone calls

    Wanted to find out how many of you handle phone calls when you are on the lot showing a unit to a prospective tenant, or on the lot with the blower on & can't hear phone if you have it forwarded to your cell!!! Do you have an answering service or do you just hope they leave a message & then call them back?

    I didn't used to be so concerned about this operating a 94+% occupancy facility, I really thought they'd call back-no problem... but at a new facility, I don't want to miss any calls from potential customers!! (Yikes...I just realized this sounds like I wasn't too concerned re: EVERY call..hmmmm)

    Pat
    High Point, NC

  2. #2
    astro is offline Moderator
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    Default Re: Missing phone calls

    Being a one-trick (old) pony, I trust voice mail. Then, make sure to call them back.
    Bob Taylor (Astro)
    Blue Ridge Self Storage
    Cashiers, NC

    Disclaimer: What Gina said....'cause the the cheese fell of my cracker.

  3. #3
    geraldine1051 is offline Senior Member
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    Default Re: Missing phone calls

    Quote Originally Posted by astro View Post
    Being a one-trick (old) pony, I trust voice mail. Then, make sure to call them back.
    me, too.

  4. #4
    Lisa T's Avatar
    Lisa T is offline Senior Member
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    Happy to be in Myrtle Beach, SC!!!
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    Default Re: Missing phone calls

    yup, you can also look at your caller id and see if anyone called while you were out, then call them back even if they didn't leave a message!

  5. #5
    Ian M. Johnson's Avatar
    Ian M. Johnson is offline Senior Member
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    Stillwater, OK
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    Default Re: Missing phone calls

    Quote Originally Posted by Lisa T View Post
    yup, you can also look at your caller id and see if anyone called while you were out, then call them back even if they didn't leave a message!
    That's my trick too. ESP when Murphy requires that when tenants/potential tenants call, there will be one more tenant than you have lines, and that the call you miss MUST be the prospective tenant.
    Consistency- It's only a virtue if you're not a screwup

  6. #6
    jrwnath is offline Junior Member
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    Jun 2010
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    omaha, NE
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    Default Re: Missing phone calls

    Working for a call center, you can always have one setup to take rollover calls and messages. Kinda like a doctors office does.

  7. #7
    PaulHag is offline Junior Member
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    May 2010
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    Default Re: Missing phone calls

    Jrwnath, do you work at a storage specific call center? If so, I work at a storage specific call center as well. PhoneSmart answers calls for hundreds of different storage companies in the US and Canada.

    I was initially pretty surprised at the amount of people who are looking for storage late at night, and how many missed calls alot of our clients would miss after normal business hours. Still, the majority of our calls at night usually pertain to people who want in their unit after hours, or locked themselves within the gates. (Always a fun call)
    Last edited by jcarlisle; 13th June 2010 at 11:10 AM. Reason: Promotional portion removed

 

 

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