Thread: What Would You Do If ... Management Questions

Originally Posted by Advantage IT

To get rid of a tenant I just raise their rent astronomically. It makes it very easy to get a tenant to leave.

Well, that's what I always thought, too. However, I have a tenant who, after nearly 2 years of paying 2.5 times the regular rent (I increased it to get her to move out.) is still here. And the best part is, she has become a better and more responsible tenant. Go figure.

All the better!

1. A tenant violated one of your facility policies or procedures?
It depends on the nature of the violation, and if such an instance has happened before.

2. You want to get rid of a tenant who’s current on rent?
A tenant that's current on their rent should be able to stay as long as they want. Whatever ill feeling one may have towards a customer that is current with their payments should be set aside and not taken personally. Keep business, business.

3. You found money in a storage unit?
If I found money in a storage unit, it depends on the amount. petty cash could be taken care of with a follow up call to the owner of the unit. A large sum of money definitely needs to be forwarded to the authorities, and if it does rightfully belong to the owner of the unit, then they'll have proof of where they got it from.

4. You found someone living in a unit?
If I found someone living in a unit, they'd be asked to leave immediately. and for future reference, they'd be placed on a high risk renters list. After a second occurrence, they'd be banned from the facility.

1. If a tenant violates a policy or procedure here, it would depend on what it was. If we catch something on the camera then we will talk to them and explain our policy. If it continues, they will be asked to vacate their unit. We had 1 guy who stored his motorcycle here and when he would come in to take it for a ride, he would park his car in front of units and those tenants couldn't get to their unit. After several times of doing this and asking him not to do it, he was asked to move out and he did.

2. We are on a month to month basis. As long as the tenant is current on rent and not a problem, we would put aside our personal feelings and keep them. This is business!!

3. We don't open our units until auction time, so we wouldn't know if there is money in there or not. If we find loose change in an empty unit, we put it in a kitty in case someone is short on change when they come in to pay their bill.

4. When we found someone living in their unit, they had 1 hour to get their stuff (while I was there watching) and get out (escorted in and out). They are banned from ever renting here again.

Originally Posted by geraldine1051

Well, that's what I always thought, too. However, I have a tenant who, after nearly 2 years of paying 2.5 times the regular rent (I increased it to get her to move out.) is still here. And the best part is, she has become a better and more responsible tenant. Go figure.

What would be the grounds for raising the rent... Is there a certain protocol that has to be followed... Or is it just that... You have a difficult tenant that you want to get rid of, or that doesn't mesh with the business procedures, you can just raise the rent without a probable cause.

Satyra, here in Texas, I can raise the rent whenever, I do not need to give a reason. I can also terminate a contract at any time, for any or no reason. These and a whole bunch more were passed by the state legislature in 2011, and took effect last year. They make life a lot easier.

Originally Posted by Satyra From PhoneSmart

What would be the grounds for raising the rent... Is there a certain protocol that has to be followed... Or is it just that... You have a difficult tenant that you want to get rid of, or that doesn't mesh with the business procedures, you can just raise the rent without a probable cause.

Same here in CA as Richard and Beverly mentioned in Texas. My rental agreement states that either the tenant or the owner/manager may terminate the month-to-month tenancy by giving a 10-day notice. However that is not as easy as it sounds... so raising the rent seems to be the way to go with some tenants. She was/is a challenging tenant, always has/had a story about why her rent is/was late. I don't mind dealing with tenants paying a past due charge, but this particular tenant usually caused a scene in the office... oh, and so much more. Good question.

Oh okay... when it comes down to "this tenant really needs to leave" The best way to skin the cat is to raise the rent... They either pay it... or vacate it... Well... at least they have an option

When I terminate their lease there is no other option but to leave.

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