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Thread: I'd like to vent a little

  1. #1
    BroadwayStorage is offline Senior Member
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    Default I'd like to vent a little

    You may or may not know, but we are in Moore Oklahoma/tornado alley.

    The facility was about 5 blocks from where it came thru and although we didn't sustain a direct hit, we do have alot of small debris cleanup to do.
    He have a cell tower in our facility.

    My rant is this:
    I received a call from tmobile saying they couldn't access the site as they needed to get it up and running asap. I understand this. They didn't have the access code to get in.
    I normally wouldn't give them any code over the phone, but due to the circumstances not much of a choice, power was out, they were trying to get communications set up, so I give it to the guy, and he says we are in thanks.

    Well although I only live about 2 miles away, it took me 2 days to get there, every road is blocked, military presence everywhere, LE's everywhere etc, and I understand this part also, I was in the May3,99 tornado also.

    I get up there on Tuesday, and see the gates are open, and I'm remembering the gate installer telling me when the backup batteries go down, they will lock open. OK, no problem, noone could get down that road anyways, I had to drive across a muddy field in my jeep to get there anyways, and there is a guy in the facility from ATT with a large generator set up. We talk, and I tell him I'm locking the front gates with a combo pad lock, and he asks me to put ATT's keyed lock inline so he can keep coming out filling the gennie with diesel and stay onsite for support. No problem.

    Well on Wednesday we get power back up at home, and I run to storage to get the gates back in action, only to find out that not only did they not use an access code to enter, they disassembled the gate openers, dropped the keyways in the gravel, and just stuck stuff back together to make it look like it would function.

    After 3 hours, I get it all back together and retimed so they are opening and closing right since they screwed up the timing on the gates also.
    My main problem is the guy on the phone, who I've called 2 times now and left messages with, won't return my call.
    Had I known what I know now, I would have told them how to access the facility without causing me a ton of headaches and wasted time.

    Should I bill them?
    I do understand its an serious emergency, but apparently they were already working on tearing the stuff apart before they called their boss who called me, despite the big red and white sign on the gate that has my phone number on it to call with any issues.

    thought on the topic?

  2. #2
    dakselfstorage's Avatar
    dakselfstorage is offline Senior Member
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    Leesport, PA
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    Default Re: I'd like to vent a little

    Glad you are OK. That is a tough call. Some people are just jerks and want to do damage before thinking. How hard would it be to call the # on the fence? I would be POed also. Good luck and may the god of your choice bless you and everyone in Moore.
    Joe Krezdorn
    DAK Self Storage
    Leesport, PA 19533
    www.dakselfstorage.com

  3. #3
    Madman's Avatar
    Madman is offline Moderator
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    Default Re: I'd like to vent a little

    Sorry to hear and see the challenges that you are all going through from this terrible event.

    Based on the information you provided and understanding that there is some give and take for these extra special circumstances, I would suggest a small bill to ensure your costs are covered and your facility is not left out of pocket. Particularly if there was a plan and place and then someone on their end didn't communicate and tore things apart. I'd be very understanding of one of their staff needing to get in and not knowing the proper way and with that understanding would come a nice and polite bill because you had to still get it fixed and running.

    All the best in your recovery in Oklahoma!

  4. #4
    Evergreen-ClaremontSS's Avatar
    Evergreen-ClaremontSS is offline Senior Member
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    Default Re: I'd like to vent a little

    Glad to hear you are OK.

    You may want to check your contract with the cell company. We have 3 towers (different companies) here and all three have different language regarding emergency situations.
    Billings Storage likes this.

  5. #5
    BroadwayStorage is offline Senior Member
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    Default Re: I'd like to vent a little

    well come to find out the company that accessed the unit sold the tower to ATT so tmobile doesn't even have any contract with us, they basically broke in to the unit. Our agreement is with ATT and the language states ATT can have access, it doesn't say anything about anyone else.

    I do sympathize with them needing to get communications back up asap, but since I'm talking to the tmobile guy on the phone and he says they got in, I guess I should have asked them how they got in, I was assuming they used the code I gave them, and not assumed they took them all apart.

  6. #6
    Evergreen-ClaremontSS's Avatar
    Evergreen-ClaremontSS is offline Senior Member
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    Default Re: I'd like to vent a little

    We have found that there is a web of contractors / cell tower companies helping other companies and such. Each company seems to have their own "specialists" and each company relies on each other when needed. It is quite frustrating at times.

  7. #7
    BroadwayStorage is offline Senior Member
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    Default Re: I'd like to vent a little

    Since the last round of tornados that spawned up last Friday nite, we've been without power since Friday, and every day someone calls needing into the facility. Whether its yet ANOTHER cell guy, the guy who fills the generators with diesel, or 10 other guys doing the same job, it does get frustrating.
    I'm trying to protect my tenants stuff, and everyone and their brother needs in AGAIN.

    I've asked the owner for his contract again, I'm calling someone now, its getting ridiculous, we have no way of knowing who is coming or going since the electronic gates are down until power is restored.

 

 

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