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Online Rentals - Amazing Results !

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  • Online Rentals - Amazing Results !

    Some of you had asked me to post feedback on renting units online without seeing the tenant . Weve only been set up for 2 weeks and so far weve rented 1- 10x20 and 3 10x10s . The tenant does all the paperwork and I get an email notification . They pay using their credit card .
    Im very excited about the prospect of being at home on Sunday and being able to rent a unit . So far , Ive had conversations with these tenants and Ive not had any red flags . Ill keep you posted !

  • #2
    I truly wish you luck. Your excitement is jumping off the screen.
    "Never let the inmates run the asylum!"

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    • #3
      Originally posted by pacnwstorage View Post
      I truly wish you luck. Your excitement is jumping off the screen.
      )

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      • #4
        I see no problem renting units online, but I make them sign the paperwork in person before they move in, and get a valid copy of their ID. Anyone can rent online under someone elses name. When/if they go to auction, good luck with that legal battle.

        Hopefully it works out for you, to me the extra couple rentals aren't worth the risk.

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        • #5
          Originally posted by letsgosonics View Post
          I see no problem renting units online, but I make them sign the paperwork in person before they move in, and get a valid copy of their ID. Anyone can rent online under someone elses name. When/if they go to auction, good luck with that legal battle.

          Hopefully it works out for you, to me the extra couple rentals aren't worth the risk.
          That is why I mark my open units "damaged" so they don't show at the web site. Then the people call and if they pass my spidey senses during the call and talk then I can remove the damaged label and walk them thru the rental on the phone and then of course get the photo I.D. copy and signature and assign a gate code. If I get a bad feeling at the counter when they finally show up, I can refund and back out. I have only done that one time in almost 5 years.
          "Never let the inmates run the asylum!"

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          • #6
            We just started last month renting on line and it is working good so far. We have Kiosks and there is not a lot of difference But you know nothing is perfect. I guess you could call it the future.
            Dave (Woodee) Scott

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            • #7
              Originally posted by Dave Scott View Post
              We just started last month renting on line and it is working good so far. We have Kiosks and there is not a lot of difference But you know nothing is perfect. I guess you could call it the future.
              Its the way the millennials do business. We rented 2 today .

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              • #8
                Originally posted by letsgosonics View Post
                I see no problem renting units online, but I make them sign the paperwork in person before they move in, and get a valid copy of their ID. Anyone can rent online under someone elses name. When/if they go to auction, good luck with that legal battle.

                Hopefully it works out for you, to me the extra couple rentals aren't worth the risk.
                Lets be clear . They have to produce a Drivers License and pay by their credit card . Im not worried at all . Id rather have a tenant pay online with a credit card then to show up with cash at my counter . 99 percent of the time cash paying customers are a PIA, need to be constantly reminded to pay and many go to auction .
                Last edited by storage-gal; 20th May 2018, 07:17 PM.

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                • #9
                  Originally posted by storage-gal View Post

                  Lets be clear . They have to produce a Drivers License and pay by their credit card . Im not worried at all . Id rather have a tenant pay online with a credit card then to show up with cash at my counter . 99 percent of the time cash paying customers are a PIA, need to be constantly reminded to pay and many go to auction .
                  Love that comfort level. However, cash is the only payment you are certain about. With checks, they can bounce, with cards they can charge-back.

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                  • #10
                    I have done many online rentals and they are easy as can be. They rent the unit, pay online and then come in to sign the paperwork with a copy of their ID. It really is the wave of the future in my opinion. The only problem I have run into is several of them have ended up renting a unit that won't work for them for one reason or another, so I end up transferring them to one that will. Other than that I think it's awesome and have had great experience with it.

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                    • #11
                      Originally posted by Tercelet1 View Post

                      Love that comfort level. However, cash is the only payment you are certain about. With checks, they can bounce, with cards they can charge-back.
                      Ive never had a charge back in 6 years . Call me lucky ! Personal checks seem to be obsolete . They pay using their debit card .

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                      • #12
                        Originally posted by badgorillawife View Post
                        I have done many online rentals and they are easy as can be. They rent the unit, pay online and then come in to sign the paperwork with a copy of their ID. It really is the wave of the future in my opinion. The only problem I have run into is several of them have ended up renting a unit that won't work for them for one reason or another, so I end up transferring them to one that will. Other than that I think it's awesome and have had great experience with it.
                        Yes , Sizes can be an issue. Personally I think its awesome as well . This is the way of the future and all the big box companies are offering . Time will tell

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                        • #13
                          The size issue is one of the reasons I insist on talking to the prospective tenant first. I want to know what is being stored and what size will be needed. Too many times the tenant will over estimate or under estimate and that can lead to a damaged unit if trying to cram items in.
                          "Never let the inmates run the asylum!"

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                          • #14
                            Originally posted by pacnwstorage View Post
                            The size issue is one of the reasons I insist on talking to the prospective tenant first. I want to know what is being stored and what size will be needed. Too many times the tenant will over estimate or under estimate and that can lead to a damaged unit if trying to cram items in.
                            WE just had our website redone by Automatit ( they work closely with Sitelink ) They provide an awesome tool for determining sizes. You put in everything that you have to store and it will give a size.
                            Pac I know that you are almost full. ( We used to be ) Several of the locally owned storage facilities in our city were bought out by big box companies.; and our province in Canada is in recession. Rentals are down due to both these. We have to stay abreast to be competitive . Offering the online rentals is a convenience and I am doing everything I can to drive up rentals. I believe this system will not be without it's flaws, but I simply can't just sit and not try to help our revenue increase . This is just one of many things I'm up to these days. Have a great day ! .

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                            • #15
                              storage-gal, it's great you are excited with the new "toy" and am pulling for you. I just do it a little differently. I am spoiled by being full most of the time and the owner just telling me to run it the way I want to. With last managers the owner and his wife were in the office here at least 2 times a week.
                              "Never let the inmates run the asylum!"

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