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  • Be a Better Employee

    Came across this helpful article. What would you add?
    Amy Campbell
    Editor
    Inside Self-Storage
    amy.campbell@informa.com

    @AmyCampbell_ISS
    480.281.6091

  • #2
    Since I am by myself, except for when the maint man is here, I am constantly working against my last year's numbers. Every single morning I review the overnight close that will compare current to last year(s) at a glance. I have goals I set for myself on a daily basis. Zero vacancies-done it. Zero receivables-done it. Higher numbers than last year-done it. New systems explored-done it.

    Last but not least, realize that I get older every day and cannot do some things that I used to be physically able to do and therefore realize my limitations-accept this hourly.

    Checking this forum every day is a big plus that I did not see in the article. Members here are lucky for the help.
    "Never let the inmates run the asylum!"

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    • #3
      Such a great article!!! And I am shocked to see that I do "most" of them. I would add: interact on a personal level with your customers. Be friendly, humble, helpful. My tenants adore me, and I them. It's because I go out of my way to get to know them, remember them, and interact every time whether on the phone or in person. People like to be treated like people. Just sayin.....

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