Forum: General Self-Storage Forums

New to the forum or the industry? Let us know who you are, when you got started in self-storage, your areas of expertise, etc.

If you have general questions or comments and aren’t sure where to ask/put them, start with this forum.

All things relating to the day-to-day management of self-storage facilities: customer service, sales, taking payments, policies and procedures, site maintenance and more.

Facility promotions and advertising including special events, Yellow Pages, Internet, working with media, etc.

For owners and managers, information on interviewing, hiring, firing, incentives, salaries, etc. Also share info on training, websites, books, seminars and other learning resources.

Building, developing and financing self-storage: site selection, feasibility, due diligence, zoning, design, layout, building components, loan types, lending options, rates, working with lenders, and more.

Rental agreements, lawsuits, lien sales, abandonment ... anything relating to legal issues for self-storage. Also discuss specialized insurance coverages for the business, stories of insurance claims, etc.

Software, hardware, kiosks, electronic locks, websites, crime prevention, video surveillance, gate access, alarm systems and more.

Share bizarre or interesting stories from inside the storage trenches: difficult customers, strange items stored, unusual happenings, etc.

Share your insights with readers of ISS magazine! Answer questions in this forum, and your responses might be selected to appear in an upcoming issue of our print publication.

Start a thread to survey the SST community. Similarly, respond to all polls here.