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Thread: 24 hour access

  1. #1
    ams.norma is offline Junior Member
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    Default 24 hour access

    Do you offer 24 hour access? Have you had tenants abuse it?

  2. #2
    Aprylla is offline Junior Member
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    Default Re: 24 hour access

    At a previous facility I managed we had 24 hour access for an extra fee for a brief time. Several tenants ruined that for everyone. In the few short months 24 hour access was offered we caught 3 people attempting to live in their units, one that was possibly manufacturing drugs in the middle of the night, and one that was bringing her..."customers" back to the unit for some "pay by the hour fun". The owners of that facility got fed up with all that quick and went back to regular gate hours. Thankfully.

    Where I am now they would never dream of having 24 hour access. No resident manager onsite at the facility. Even if there were, I doubt the owner here would like to get into having people here 24 hours a day. I know it can be a convenience for a lot of people and a great selling point for some customers, I guess it just really depends on the "class" of people you have as tenants and whether or not they would abuse the 24 hour access.

  3. #3
    Gina6k's Avatar
    Gina6k is offline Moderator
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    Default Re: 24 hour access

    Started off as 24 hour, stopped fairly soon after opening. Abuse? Absolutely people will abuse anything! You give them an inch... besides, I would ask... who really needs to be in a storage unit at 3:00 a.m.?

    If you have a contractor who needs access for tools for a 5-6am start time or something similar, give them 'extended' access but remind them to be responsible and not to let anyone follow them through the gate at any time. If they behave, they retain their special access hours. If there is a problem... cut 'em off.

    When customers ask about 24 hour access, we turn the tables and ask "Why do you want to be in a storage unit at 2:00 a.m.?" If there is a valid reason for off hours access, we work with them. This helps you limit the 'free-for-all-after-hours, it's dark the manager won't know what we're doing' types. But I am just one opinion...
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
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    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  4. #4
    palmettostorageFC is offline Senior Member
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    Default Re: 24 hour access

    We, generally, do not openly grant 24-hr access but I will make temporary arrangements for move-ins - like today's, she's waiting for her stuff to be delivered from NY and hasn't any clue what day or time the movers will actually arrive. After she's in, she'll be put on regular access hours and have to return the temp 24-hr spare gate key. We also have 5 (grandfathered in from prior ownership) vendor tenants who have permanant 24-hr access. They been here from 17 up to 23 years; not at all worried about them causing problems!!!

    Our front gate is locked at 7P and opened at 7A, Mon to Sat (closed Sun and 5 major holidays.)

    We ARE the safest place in town! Even the police tell us that! I attribute this happy record to our lock down policy, our cameras, and our 10' high w/ barbed wire tops fencing and the fact that I (lone full-timer) and my car wash attendant/gateman (only couple of hrs a day) are a pair of pit bulls when it comes to making sure there aren't any people roaming around here when they shouldn't be.

    The restricted hours may be a bit inconvenient at times for some. However, when they learn that we have not had ANY break-ins, damage, grafitti, etc. on the lot in (at least) my nearly 5 yr tenure and, I am told, not in anyone's decade-long memory, I think everyone forgets about the slight inconvience in favor of the safety.

    I not stupid, however - no facility is 100% safe from all potential problems and I give thanks everyday that passes w/o any problems.

    By the way, as I tell our tenants - safety/security/access restrictions aren't JUST for what's being stored, they are for the people renting here, too. If you have a facility that gets hit w/ break-ins and is a 24-hr place, there's nothing stopping the bad guy from robbing, harming, or killing the innocent visitor coming to his unit in the dark of the night after he gets off 2nd shift at the plant. After all, the bad guy isn't going to post a sign at the entry way which reads, "Everyone please stay out until I'm done stealing your stuff!" in order to avoid a confrontation or being seen.

    The unfortunate thing around here in Forest City, NC (sleepy-town USA) is that there was a time in not too distant past when folks didn't lock their doors at night. Coming from being raised in Philly, then living 30 yrs in So. Fla., when I arrived here in 2005, I found that fact REALLY strange. Now, crime has increased significantly enough that people no longer have that sense of ease. It's really sad that's happened.

  5. #5
    shaekirk's Avatar
    shaekirk is online now Moderator
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    Default Re: 24 hour access

    Our law enforcement officers get 24 hr access, and one of them let another tenant sneak in when they left on Memorial Day. (We close on MAJOR holidays)

    Naughty bird. Never returned my call.
    The customer isn't always right, the trick is making them think they are!

    Shannon

  6. #6
    Cinnabar is offline Junior Member
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    Default Re: 24 hour access

    Quote Originally Posted by shaekirk View Post
    Our law enforcement officers get 24 hr access, and one of them let another tenant sneak in when they left on Memorial Day. (We close on MAJOR holidays)

    Naughty bird. Never returned my call.
    Naughty bird indeed :P

  7. #7
    TheDuke is offline Member
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    Default Re: 24 hour access

    I give my tenants 24 hour access and I have only had a few minor problems with this policy. Quite frankly, I feel it is absurd to punish the many due to the idiocy of few. My tenants love my 24 hour access policy even though only a few actually use it.

  8. #8
    MamaDuke's Avatar
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    Default Re: 24 hour access

    I recently left my job and am looking for a new beginning.

    That said, we offered 24-hour access if the customer could convince me they had a legitimate business need. They also had to sign a statement of responsibility not to let anyone follow them through the gate.

    There was no extra charge for this, and there was never an issue. It was a great feature to be able to offer for the business customers who needed it. And, they rarely used it!
    MamaDuke

    The art of life is to know how to enjoy a little and to endure very much.

 

 
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