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Thread: I need advice on how to approach a delicate situation

  1. #1
    DFWRealist's Avatar
    DFWRealist is offline Member
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    Default I need advice on how to approach a delicate situation

    I bought a storage unit the other day at an auction and two days later, I am at a loss on what to do. I am hoping members on this board have some suggestions. Here is what the deal is.....

    It was a small unit and there was not a lot of stuff inside it as it easily fit into the cab of my truck (extended cab pick up).
    Among the items I found was a small plastic box that is about the size of a big mac box. The top of it said, "Fluffy" and I immediately realized that the box contained the ashes of someone's pet.
    Now I am a BIG dog lover and all 4 of the dogs I have had that died, have all been cremated and I have them in cedar boxes. I would completely freak out if I ever lost any of them and I figure whoever owned the ashes would want them back.
    I went to the office and offered the box to them and asked if they could contact the owner and they told me that no one had requested any personal items to be returned and more or less said they didn't want the box. Note: I buy from that location a lot and did not want to compromise the relationship I have with them over this.

    I got online and easily found a phone number for the person who had the locker but, this is where I am really at a loss and I don't know how to approach this.

    My question:
    How do I call the person to offer their pet's ashes back to them? I don't see it going over well if I was to say, "Hello, I bought the contents of the unit you had things in and want to give you the ashes for Fluffy but, that's all."
    What do I say if/when they ask about the rest of the contents? I think some sort of a white lie may be appropriate here but, I don't know what to say.
    I just know that I need to try to return the ashes to them one way or another.

    Thanks guys!
    When you argue with an idiot...there are two idiots arguing. -Ray Pritchard

  2. #2
    StoRich is offline Junior Member
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    Default Re: I need advice on how to approach a delicate situation

    Why not just be completely honest and tell them you bought their auctioned unit and would like to return their pet's ashes? Am I missing something here?

  3. #3
    dakselfstorage's Avatar
    dakselfstorage is offline Senior Member
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    Default Re: I need advice on how to approach a delicate situation

    The only issue I see with calling and offering personal items is this, If you have Fluffy do you also have Blah Blah Blah. DFWR you don't want to get into that do you. I think I would give Fluffy a nice burial somewhere. Maybe on a nice hillside. Fluffy sounds like a cat name, cat do like to dumpster dive. JK Years back I asked an auction buyer what the strangest thing he ever found? He told me a human finger. I asked if it was a trophy or maybe an accident. He said he did not know. I have no idea what he did with it. It was not at our facility. So that's what people store huh.
    Joe Krezdorn
    DAK Self Storage
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    www.dakselfstorage.com

  4. #4
    TimburrWulf's Avatar
    TimburrWulf is offline Senior Member
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    Default Re: I need advice on how to approach a delicate situation

    Is there a vet's office name on the box?? If so, I'd bring the ashes there and see if they can contact the owner for pick-up.

    If not, you can always see if your local vet is willing to be a "middle-man" to protect you, but also return "Fluffy" to his/her owner.
    Last edited by TimburrWulf; 18th January 2013 at 11:00 AM. Reason: Bad-Grammar Friday
    Laura

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    70mc is offline Senior Member
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    Default Re: I need advice on how to approach a delicate situation

    Quote Originally Posted by TimburrWulf View Post
    Is there a vet's office name on the box?? If so, I'd bring the ashes there and see if they can contact the owner for pick-up.

    If not, you can always see if your local vet is willing to be a "middle-man" to protect you, but also return "Fluffy" to his/her owner.
    That is a good idea. Or maybe your attorney/attorney's office could be the middle man. They could represent you as their anonymous client.

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    BroadwayStorage is offline Senior Member
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    Default Re: I need advice on how to approach a delicate situation

    call the number and see if they are the same people, then mail the box, return address as their address with a small note, then they have no idea who sent it!

  7. #7
    Gina6k's Avatar
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    Default Re: I need advice on how to approach a delicate situation

    Or for another take, we had an auction buyer contact a customer through a third party. The auctioned tenant ended up paying what they had owed us and more to reclaim SOME items from the auction buyer. Place a call from a payphone (do those exist anymore?) and tell them you have their items. Ask what they're interested in purchasing from you and then meet in a very public place with backup. It worked for one guy here quite nicely.
    Gina 6k
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    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  8. #8
    geraldine1051 is offline Senior Member
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    Default Re: I need advice on how to approach a delicate situation

    DFWRealist, you are a very kind soul.

    I am really disappointed that the storage facilityowner/manager would not contact the owner for you. I know that I sure would have done so.

    There are some good ideas already listed here. Please let us know what happens to Fluffy.

 

 
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