Hi everyone thanks for reading,
I have a couple of tenants that have recently been diagnosed with cancer. Both of these tenants have been tenants for about 3 years. They were never great payers but always paid and I made a few bucks on late fees.
They are both about 3 months behind as I have extended the lien sale deadline because of their financial problems due to the illness. If you have ever been in that position or know someone in that position you know it is costly beyond the treatment costs. This has got me in a guilt situation as they are both up for lien sale this week. Normally they both would catch up but its getting so that it may be out of their reach.
So, the question is:
How many of you would extend further their contract and how long?
We are a small one facility establishment if that changes anything.
Thank You for comments!

I would start by offering them a deal -- find out how much they can afford and offer to settle if they move out. If that option does not work then you don't have an option.

We have one tenet that is a cancer patient -- we have decided to not charge her any late fees. She manages to pay - not always on time, but she stays current with our help.

Yep, always offer a deal...but you continue to let her rent and pay late? What a guy! Thanks for the advice!

Hope that was not sarcasm -- yes we still allow her to rent as she has no other place to keep her stuff. Due to the cancer she has lost her house and everything else. We are the only ones who are willing to work with her to help her get back on her feet. She has never been more then a few weeks late since we have started working with her.

No that wasn't sarcasm. I think that is a great thing your doing but most owners would not agree. I have been kind of nervous changing the rules for this situation. Working with people longer has been about 80% more profitable for us than evicting people in a hurry. Hope I didn't offend you, that was not my intention...

... is to let the tenant in this situation retrieve their property, as your gesture of compassion. I know it means a tangible loss for you, but the intangible good-will it may cultivate will pay you back many times over. Just something to think about!

So we agree that I should take them off the lien sale list for this weekend? Give it one more try? Ok, I am fishing for someone to back me up here! Ha Ha
Thanks John Roser

Silver -- that is what I would do in this situation, if it's OK with your owner. Always check with them first before making a decision of the size.

We are a single facility - family owned. The owners back us on all these types of decisions, but if it involves large sums of money we always ask first.

I (and the family we work for) are firm believers in KARMA. You may have other names for it, but what it comes down to is what goes around comes around. If you do good - good things will happen to you.

I hope all works out for you on this matter.

We have alot in common Autodoc..I also work for a family and they really would rather me handle things as I know the situations of my tenants as you do. I did pull them from the lien sale and made payments arrangements that suited their financial calendar. I like to ask other peoples opinions as someone might have a creative solution to the problem than I cannot see at that time. Hope this works for both of us!
I believe in Karma 100% which keeps me thinking positive most of the time and helps me sleep at night. Hope you have a great week ahead!

Glad you were able to come to a decision on this one. Sounds like it will work out for the best for everyone.

I have noticed that no mater how much you try every now and then someone will push the "goodwill gesture" too far. We have gotten burned on a few, but I try not to let it cloud my judgment.

May everyone have a great week - rent LOTS of units and help at least one person that needs it!