Experts, what do you consider to be the most important pieces of information your managers must collect from their telephone prospects? Give me the top four or five...

Thanks!

John Roser

#1 A commitment to come visit the facility in person! or

#2 A reservation!

My ultimate goal would be a reservation or site visit commitment, just as Lisa T stated. However, my first and primary goal is a name and phone number. This provides me an opportunity to follow up with this prospect and work the deal.

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Aloha ke akua,
Stoho

"An eye for an eye makes the whole world blind."

I would add email address to the list of collectibles. It's not only a good follow-up tool, email also lets you stay in contact with tenants to thank them for their business periodically, send newsletters and otherwise be a source of information, or to use as a payment reminder for folks who go month to month.

Customer Name
Phone Number
Paid Reservation
Marketing Source
If they know how to get to the store

Name
Phone #
What they are looking for/why/when
Confirmed Reservation
And make sure they have all the information about our property.

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Buzz and Jen

Southside Storage
Leesburg, Florida
info@southsidestoragemall.com

Information to collect- I see this as information to have in order to follow up and complete the sale process

1- Telephone number
2- When needed
3- Size needed
4- Price & special offered
5- Date to stop by and take a tour

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Self Storage Management
Storage Career Center

Hey John ... I gave this project a little plug in my Storage Speak blog last week. I hope that helps your response rate!

What they will be storing, when they plan on storing, when can they come to the store for a tour, would they like to reserve the unit now( because we are almost full?), how did you hear/learn about us?

Mel

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Mel Holsinger, President
Professional Self Storage Management, LLC
3434 E. Kleindale Ste. E
Tucson, AZ 85716
O: 520.320.9135
F: 520.320.9435
www.proselfstorage.com

I appreciate the input- keep it coming and I will let you know soon to what end my request is made...

Thanks!

John Roser