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Thread: Lots of Price Inquiries- But not Renting

  1. #1
    storage-gal is offline Member
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    Default Lots of Price Inquiries- But not Renting

    This is a slow time for us due to extreme cold -30 Celcius. I get alot of calls, but not renting.
    I know our rates are right in line with all the other places in town. I'm not sure what I can do to try to retain these potential tenants.
    Any suggestions?:

  2. #2
    Satyra From PhoneSmart is offline Senior Member
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    Default Re: Lots of Price Inquiries- But not Renting

    Try to overcome their concerns... If they say that they are still shopping, ask them if they are looking for something in particular. Build rapport with the caller. Always invite them in for a site visit.

  3. #3
    accessselfstorage is offline Junior Member
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    Default Re: Lots of Price Inquiries- But not Renting

    I found this article, it might help. It has a couple of tips about speaking to potential customers on the phone to close the deal.

    5 Things Self-Storage Operators Should Be Doing to Rent More Units

  4. #4
    Satyra From PhoneSmart is offline Senior Member
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    Default Re: Lots of Price Inquiries- But not Renting

    Phone customers are really tricky... Because once they hang up, you've lost them. It's best to grab their attention immediately, and pull them into the conversation. I, myself, sometimes buy based on the sales experience. Then I hang up the phone saying "I hate salesman " LOL...

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    marcgoodin is offline Member
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    Cool Re: Lots of Price Inquiries- But not Renting

    Its cold and non stop snow here as well - so often we get calls first. It is important you have several questions memorized so you can learn about your potential clients and they can learn about you.

    When do you need storage? - will tell you if they are for real & often so much more

    Have you seen our facility? - our cameras- gate - office hours - can you stop by at ...

    Do you know what size you need or can I help you with that?

    Do you want to make a reservation? Get name & number ---

    In the end they choose the facility that provides "that feels right" feeling. When they call - when they drive by - when they stop in.
    Marc Goodin
    Self Storage Owner, Designer and Author
    Self Storage Planning - Design - Marketing Services for the small operator
    www.StorageProfits.com

  6. #6
    Lydia's Avatar
    Lydia is offline Member
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    Default Re: Lots of Price Inquiries- But not Renting

    Quote Originally Posted by storage-gal View Post
    This is a slow time for us due to extreme cold -30 Celcius. I get alot of calls, but not renting.
    I know our rates are right in line with all the other places in town. I'm not sure what I can do to try to retain these potential tenants.
    Any suggestions?:
    It sounds drastic but offer a promotion during this time of year for (deep breath) 50% off their first 6 months. Your occupancy will truly skyrocket, and most will stay for the year and beyond. The long tail revenue from the spike in occupancy is considerable.

    Keep in mind, if you don't do it - your competitor might.
    Be found!
    Lydia

    llovig@storagegroupinc.com
    storageinternetmarketing.com

    Check your site's mobile compatibility with Google's free tool, here.

  7. #7
    Satyra From PhoneSmart is offline Senior Member
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    Default Re: Lots of Price Inquiries- But not Renting

    Quote Originally Posted by marcgoodin View Post
    Its cold and non stop snow here as well - so often we get calls first. It is important you have several questions memorized so you can learn about your potential clients and they can learn about you.

    When do you need storage? - will tell you if they are for real & often so much more

    Have you seen our facility? - our cameras- gate - office hours - can you stop by at ...

    Do you know what size you need or can I help you with that?

    Do you want to make a reservation? Get name & number ---

    In the end they choose the facility that provides "that feels right" feeling. When they call - when they drive by - when they stop in.
    Your absolutely right, it's that gut feeling that makes the decision... and I'm sure many of us know that "Gut Feeling" is usually right. Not everyone can overcome that feeling, so those who can with the upmost sincerity have the best outcomes.

  8. #8
    LockItUpOgden's Avatar
    LockItUpOgden is offline Senior Member
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    Default Re: Lots of Price Inquiries- But not Renting

    Ask the question, is there any reason why you are deciding not to rent with us today? Offer an up-sale, Free lock, 1/2 off next month, give them a reason to rent other then their own personal need to rent.
    Lydia likes this.

 

 
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