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blazer
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  • blazer
    replied to This place is huge
    I'm trying to imagine having that many units. We are just shy of 400. 1000 more units?!?!? Kudos to you Bighank! Also Kudos to 46 years of marriage! oh yeah, and welcome to the forum!
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  • blazer
    replied to Is this year good enough so far?
    Last month was our highest month ever, in the history of the facility. I was so proud of us!!! We have doubled the income here since I started working here 5 years ago. (Team effort, not trying to say I did it all myself...Ha Ha) I'm not a business major so I don't know if thats good or not, but it...
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  • blazer
    replied to Need Site Manager Feedback!
    MCG-This is probably too late for your project, but here goes!

    1. How long have you been at your current position? 5 years

    2. How many facilities have you worked at prior to your current position? none

    3. What are your total years working in the self storage industry?...
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  • blazer
    replied to Where did that bike come from?
    wow. They always have a story don't they? Couldn't bother to tell you what was going on, or ask if you would have a problem with that, or leave it by her unit with a note even. O well, it least its taken care of.
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  • blazer
    replied to Where did that bike come from?
    ooo, you got her cold! Ha ha, let us know what she says!...
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  • blazer
    replied to Charging Fees
    We charge $35, so I guess its not as bad as I thought. We don't advertise it at all, but sometimes people ask. thx for your input.
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  • blazer
    replied to Office door buzzer entry system
    Our panic button is a tire knocker we keep under the counter...Plus pepper spray on the counter. (Funny story, one of the girls when she was new thought it was compressed air to clean the keyboard of the computer, she learned that day to read labels before spraying anything!!!)
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  • blazer
    replied to Where did that bike come from?
    The mean part of me loves to catch the tenants in a lie. They always deny it at first, then you show them the video...its fun to watch them backpedal. Although I have had people say "that's not me" even with a closeup of their face AND their vehicle!! (I'm really not a mean person, I swea...
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  • blazer
    replied to Charging Fees
    Pac, if you don't mind me asking, what do you charge for 24/7? We charge a fee too, but I think its way too high....
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  • blazer
    replied to pesticides vs. customer
    thx Gina, and your right, she is trouble. This is the 2nd time she has rented here, and I really debated whether or not to rent to her again because she was a pain last time. This time has been worse. She complained last time about the pesticide smell, and we tried to help her. Unfortunately, I cannot...
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  • blazer
    replied to pesticides vs. customer
    She told me during the first conversation about spraying her unit, and she hasn't been to the unit since that conversation....
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  • blazer
    replied to pesticides vs. customer
    thanks Pac for the input, I appreciate it! and yes, I will refund the whole amount to get her out, its only been about a week that she's been here this go around, and she hasn't moved anything in yet so that would be the easiest thing I think....
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  • blazer
    replied to pesticides vs. customer
    Here is the letter I'm sending her...thoughts? Does it sound professional yet firm and to the point? That's what I am trying for anyway!
    Dear Ms. Kelly;

    I am sorry that your deposit check was thrown away, however, we cannot issue another one to you. You received the check, we cannot...
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  • blazer
    replied to pesticides vs. customer
    The saga continues! She "accidentally" threw out the deposit return check and wants us to send her another one. yeah, I don't think so. She said she hasn't moved anything in yet, I think I will ask her to not move anything and get her out of here.
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  • blazer
    started a topic People are strange

    People are strange

    Here's a new one...at least for me. Had a family come in that wanted to rent a truck because their car broke down. They wanted me to fill out the paperwork because they were disabled and dyslexic and couldn't see to fill it out. (are you sure you should be driving???) They didn't have any cc, so would...
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  • Make sure you keep the receipt for the refund, I always staple those to the original receipt w/a note so I remember what the situation was....
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  • blazer
    replied to pesticides vs. customer
    I know Pac, I know...
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  • blazer
    replied to pesticides vs. customer
    She IS a habitual complainer, I almost didn't rent to her again. But that is exactly what I was thinking of telling her. If she can't handle the smells of a public facility, she needs to get her own shed and store her own stuff. Plus, she said she will be storing valuables in the unit, so I need to...
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  • blazer
    replied to Boxes.......Boxes.......Boxes
    We use Uline...
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  • blazer
    started a topic pesticides vs. customer

    pesticides vs. customer

    Hello ya'll, been a while...hope everyone is good! I had an interesting (read: aggravating) phone call from a customer and I wanted to see what you guys thought and/or would do with this situation.
    Do most facilities spray, for spiders etc? We do spray, for scorpions, spiders and the like. Only...
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