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Iamkathleenj
Iamkathleenj
Senior Member
Last Activity: 22nd November 2017, 02:55 PM
Joined: 19th March 2009
Location: Daytona Beach, FL
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  • Iamkathleenj
    replied to Signing Off
    Happy Thanksgiving! Enjoy your time in the Sunshine State !
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  • Iamkathleenj
    replied to Underage online rental
    Ugh, that is one of my many fears with on line renting. I am so cynical.
    I would ask your legal team in this case. Good luck and let us know how it goes.
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  • Iamkathleenj
    replied to Payment Order
    Had to press pause on Live PD to answer this question...

    We do take partial payments and it is applied to the rent and tax first then fees. I'd like to try to work with customers but at a certain point it is all or the unit is SOLD....
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  • Iamkathleenj
    replied to Tenants spends hours here
    Lock the bathroom and have a Come to Jesus talk. When she comes in for the key you can talk with her. She has stored with you before and she knows the rules. If it happens again she has to go....
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  • Iamkathleenj
    replied to Scheduling Auction
    We scheduled our auction 12-07-2017 but we have had them closer to Christmas. It is a shame but the units have to be cleared out and it is nice to start the year with a clean slate. If you call and email and mail and try and try then they have no reason to complain. You have tried your best.
    ...
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  • Iamkathleenj
    replied to Thoughts on Storing a Smoker
    We have had people ask about storing smokers and I have to tell them no. It will never be as clean as it should and truthfully people don't have the time to clean it after each use. Also, we had someone store charcoal here, no grill or smoker. Found out that pests like to eat charcoal too. If he...
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  • If someone is verbally abusive or swears on the phone I tell them if they do that again I will hang up on them. They usually apologize and it doesn't happen again. If they do act up I don't give them any warning, I just hang up. Then when they call I let it go to voice mail or to the answering service....
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  • Iamkathleenj
    replied to Asking about a customer
    I checked with my boss and if they have the code and key they can come and go....
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  • Iamkathleenj
    replied to Asking about a customer
    Dangitt. They went to his apartment and found the code and are on their way back there.
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  • Iamkathleenj
    replied to Asking about a customer
    Thanks everyone. I don't even think I am going to call him back.

    I just had a family call and then come in with rental agreement and keys to unit of a long term dear customer of mine. I know he didn't have any kids. He is in hospice and only expected to live a few days. They want to...
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  • Iamkathleenj
    replied to Death, Divorce, Disappearance
    I just got off the phone with a customers nephew when I saw this post. He told me that the customer is in hospice and only expected to live a few days. He asked what they needed to do and I told him. I was surprised I was able to hold back the tears til now. The customer is an older gentleman and...
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  • Iamkathleenj
    started a topic Asking about a customer

    Asking about a customer

    A man just called and said that his uncle died and he is trying to find out if he was a customer with us. He is calling all local storage facilities. I told him that we do not give out any info or say yes or no. He asked about a Power or Attorney and I told him that dies with the patient and that I...
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  • Iamkathleenj
    replied to UHaul Truck
    Give an Inch...Take a mile.

    It is a shame, I've been there too, not with a U-Haul but other things. Even though some might not be able to answer their phones at work they have a break or moment to check on things. I would call U-Haul if he hadn't returned my calls, maybe they can get...
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