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Khemnis
Khemnis
Member
Last Activity: 16th January 2018, 06:49 PM
Joined: 25th August 2011
Location: Tulsa, Oklahoma
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  • Khemnis
    replied to Auctions
    One of the owners here is an architect. I worked as his office manager for 12 years before taking over the running of his storage facilities. He always said that when it comes to court, "He who has the most paper wins." I kind of think it's true. We document everything. Every phone conversation,...
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  • Khemnis
    replied to Payments for Units Made by Non-tenants
    I really didn't think there was much else I could have done. If he played me, he did a good job. She hasn't moved out or been back to the facility. And you're right Lady, if she told me, I'm just sure I would have put it in her file (it's definitely there now). I'm just going to wait her out and...
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  • Khemnis
    replied to Best Practice
    I'm with many of the others. I'd refund the money and take it as a lesson learned. In the future, I'd recommend, when you hold a unit like you held this one, make the call before charging the card and sending the contract to verify they still want the unit before going through all the trouble. It...
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  • Khemnis
    started a topic Payments for Units Made by Non-tenants

    Payments for Units Made by Non-tenants

    I have a new tenant. She came in at the end of November. She says she told me that no one was supposed to know she had a unit here, but I didn't have a note on her account. This is not like me...if someone gives me information like that I make a note so everyone can see it when the account is opened....
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