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  1. #1
    LMCrenshaw is offline Junior Member
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    Feb 2011
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    Arkansas but wanting to relocate back home to Georgia in the near future!
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    14

    Default New to Self Storage

    My husband and I are wanting to pursue onsite management at a self storage facility. We both have experience in the hospitality industry to varied degrees which is very similar in many aspects - legal issues, collection, tenant management, personnel, marketing, etc. What I need to know is will self storage facilities hire based on this experience alone? Or do I need to go ahead and pursue the CCSM program as outlined by the Self Storage Association Organization website? That and any other tips/advice/etc from veterans is most welcomed.

    --

    LMCrenshaw

  2. #2
    Jughead is offline Senior Member
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    Jul 2010
    Location
    Washington
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    221

    Default Re: New to Self Storage

    Welcome LMCrenshaw, I am Jughead. I can be edgy and occasionally obnoxious, however, I have been in the business a long time. Any certification program will help, I prefer the ISS program over the SSA, CCSM program for personal reasons.

    The reality is that owners want managers that can sell, sell, sell and sell storage space. If you can market, think marketing and speaking marketing, any owner is going to be more attracted to you, even with limited experience. My owner is the greatest guy in the world and all of his employees would die for him. He looks for people that like to deliver customer service, people that like change and do not fight it and people that are personable, naturally, and that can be nice and persuasive over the telephone. If you have these attributes, he would hire you in a New York minute. Why? because we can teach you the mundane like software, procedures and policies. In other words, your attitude determines your altitude, in any business!

    If you want to make any owner salivate, just say "We have been reading magazine articles and surfing the internet for as much information as we can find about marketing ideas for storage. We don't like just sitting around waiting for customers to call us, we like to reach out and find them. Do you have a strong marketing budget?" Most owners will hire you on the spot!

    Don't worry about the experience, it actually works in your favor. You do not have any preconceived ideas about storage and an owner does not have to undo any of your bad habits, staid ideas or dogged philosophies.

    When you are being interviewed, talk about selling, marketing and customer service. Smile a lot, be friendly and sell yourself. You can do this!!!!!!!!!!!!!!!
    Last edited by Jughead; 3rd March 2011 at 11:23 PM.

  3. #3
    LMCrenshaw is offline Junior Member
    Join Date
    Feb 2011
    Location
    Arkansas but wanting to relocate back home to Georgia in the near future!
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    14

    Default Re: New to Self Storage

    First, what is the ISS? Is there a link where I can go to get the info and cost(s) involved? And what is the difference between ISS, SSA, and CCSM? As to marketing, I run my own metaphysical business online and do my own marketing for it.

    Additionally, having worked for the hospitality industry, one of my responsibilities was securing new accounts for our corporate billing program. Collections is my favorite, one property I worked at had over 80,000 in "bad debt", I collected all but $6,000 before I left and one of those bad accounts was FEMA. Trying to get money from them was like pulling eye teeth but I did it when no one else could over 4 changes in ownership of the motel (inheirited debt).

    And customer service? Not to toot my own horn but at the same property, customers asked for me by name when they had a problem. They straight up told the G.M. at the time that they were ineffective and that they preferred me over them and I was just a relief manager/front desk clerk.

    If your boss man has any properties in NW GA, the Chattanooga/Cleveland, TN area, or even the NE AL (Huntsville and surrounding) I would love to have him consider me.

    Basically, I've got the skeleton constructed for manning the position, I'm just wanting to flesh it out and "walk it around".

    --

    LMCrenshaw

  4. #4
    FHARumRunner is offline Senior Member
    Join Date
    Jan 2008
    Location
    Statesville, NC
    Posts
    755

    Default Re: New to Self Storage

    "Welcome LMCrenshaw, I am Jughead. I can be edgy and occasionally obnoxious, however, I have been in the business a long time."

    I'll agree and John will yell at me for doing so, but heh, at my age all is fair.
    The End Is Near!

  5. #5
    jcarlisle's Avatar
    jcarlisle is offline CM Emeritus, Reg. Member
    Join Date
    Feb 2009
    Location
    Chicago, IL
    Posts
    2,345

    Default Re: New to Self Storage

    Quote Originally Posted by LMCrenshaw View Post
    First, what is the ISS? Is there a link where I can go to get the info and cost(s) involved? And what is the difference between ISS, SSA, and CCSM? As to marketing, I run my own metaphysical business online and do my own marketing for it.

    Additionally, having worked for the hospitality industry, one of my responsibilities was securing new accounts for our corporate billing program. Collections is my favorite, one property I worked at had over 80,000 in "bad debt", I collected all but $6,000 before I left and one of those bad accounts was FEMA. Trying to get money from them was like pulling eye teeth but I did it when no one else could over 4 changes in ownership of the motel (inheirited debt).

    And customer service? Not to toot my own horn but at the same property, customers asked for me by name when they had a problem. They straight up told the G.M. at the time that they were ineffective and that they preferred me over them and I was just a relief manager/front desk clerk.

    If your boss man has any properties in NW GA, the Chattanooga/Cleveland, TN area, or even the NE AL (Huntsville and surrounding) I would love to have him consider me.

    Basically, I've got the skeleton constructed for manning the position, I'm just wanting to flesh it out and "walk it around".

    --

    LMCrenshaw
    Welcome to the industry, LMCrenshaw! And welcome to SST!

    ISS is Inside Self-Storage, a media outlet and resource-provider covering the self-storage industry. It is ...
    - A monthly magazine, including a yearly Factbook
    - A website with constantly fresh content (InsideSelfStorage.com)
    - A forum (you're on it)
    - A conference and expo -- two of them per year (InsideSelfStorageWorldExpo.com)
    - A training program, via the Qualified Storage Manager course, the Self-Storage Training Institute, and ongoing webinar series. Check all of this out here: http://www.selfstorageeducation.com/ and http://www.insideselfstorage.com/Webinars.aspx.

    These even more coming from ISS, but I don't want to give it away.

    Anyway, we're glad you're here, and I'm happy to answer any questions about us that you might have.
    John Carlisle
    Community Manager Emeritus
    Still a Big Fan of Self-Storage!
    www.chicagoprowriter.com

  6. #6
    MisterJim444 is offline Senior Member
    Join Date
    Dec 2007
    Location
    Winchester, Virginia
    Posts
    1,345

    Default Re: New to Self Storage

    LMCrenshaw

    Here is a reply you didn't expect. Can you tell me more about your metaphysical business? Private email OK to chiswell@earthlink.net

    Welcome to SSTalk.

    MisterJim444
    Learning Never Ends, But Will Time?

  7. #7
    SMSSId's Avatar
    SMSSId is offline Senior Member
    Join Date
    May 2010
    Posts
    1,021

    Default Re: New to Self Storage

    Quote Originally Posted by Jughead View Post
    Welcome LMCrenshaw, I am Jughead. I can be edgy and occasionally obnoxious, however, I have been in the business a long time. Any certification program will help, I prefer the ISS program over the SSA, CCSM program for personal reasons.

    The reality is that owners want managers that can sell, sell, sell and sell storage space. If you can market, think marketing and speaking marketing, any owner is going to be more attracted to you, even with limited experience. My owner is the greatest guy in the world and all of his employees would die for him. He looks for people that like to deliver customer service, people that like change and do not fight it and people that are personable, naturally, and that can be nice and persuasive over the telephone. If you have these attributes, he would hire you in a New York minute. Why? because we can teach you the mundane like software, procedures and policies. In other words, your attitude determines your altitude, in any business!

    If you want to make any owner salivate, just say "We have been reading magazine articles and surfing the internet for as much information as we can find about marketing ideas for storage. We don't like just sitting around waiting for customers to call us, we like to reach out and find them. Do you have a strong marketing budget?" Most owners will hire you on the spot!

    Don't worry about the experience, it actually works in your favor. You do not have any preconceived ideas about storage and an owner does not have to undo any of your bad habits, staid ideas or dogged philosophies.

    When you are being interviewed, talk about selling, marketing and customer service. Smile a lot, be friendly and sell yourself. You can do this!!!!!!!!!!!!!!!
    This is one post I would have to agree with completely. Oh, Jughead, no need to be so modest, we understand

    The term manager is used throughout the industry; however, we are really sale people. Without sales, none of the other stuff in necessary, including us. All of the other thing we do is just part of doing business.

    Good Luck and have fun. Its a great industry and you'll find lots of help right here @SST

  8. #8
    Gina6k's Avatar
    Gina6k is offline Moderator
    Join Date
    Apr 2008
    Location
    Morgan Hill, California
    Posts
    5,192

    Default Re: New to Self Storage

    Quote Originally Posted by LMCrenshaw View Post
    First, what is the ISS? Is there a link where I can go to get the info and cost(s) involved? And what is the difference between ISS, SSA, and CCSM? ... LMCrenshaw
    ISS= Inside Self Storage
    SSA = Self Storage Association
    CSSM = Certified Self Storage Manager *
    QSM = Qualified Storage Manager through SSTI **
    SSTI= Self Storage Training Institute.

    *CSSM is the SSA's training program.
    **QSM is the training program offered up by the ISS people and partners.

    SST is short for Self Storage Talk, this forum.

    We now return you to your regularly scheduled acronym filled forum...

    Jug, be careful... if you're going to be self-deprecating, like me pulling my dumb blond thing... be prepared for the jokes! I like the lighter side of you.

    LCrenshaw, welcome and as I'm sure you're aware, each job comes with its stress factors. As professional in our customer interactions as this group is, we do occasionally go overboard with the bad puns. They make for laughter and that's a great stress reliever!
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

 

 
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