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  1. #1
    Samantha@storsmart is offline Senior Member
    Join Date
    Apr 2011
    Location
    Saint Joseph,MI
    Posts
    159

    Default Hello from Southwest Michigan

    My name is Samantha, I have been working as a Storage Advisor for a month. We have two facilities, and they are the nicest in our area. I have been learning sales as well as customer service, and I am working on trying to "help" my potential customers as well as continue providing great service to our tenants. At first I had a little bit of trouble keeping callers on the phone, as I was not being trained on anything but the storage program we use, but after learning that you're supposed to tell the customer about the storage facilities benefits, and not the price first, I have been able to make several sales and improve my confidance. Any advice for a beginner is greatly appreciated. Thank you.

  2. #2
    Madman's Avatar
    Madman is offline Moderator
    Join Date
    Nov 2009
    Location
    Vancouver, BC
    Posts
    2,124

    Default Re: Hello from Southwest Michigan

    Nice website (I think I got the right one). Strangely is your site made by that storagefrontdotcom because I see them listed and it does have their feel?

    It's great whenever you can help out your customers with meeting their storage needs and issues at hand.

  3. #3
    Madman's Avatar
    Madman is offline Moderator
    Join Date
    Nov 2009
    Location
    Vancouver, BC
    Posts
    2,124

    Default Re: Hello from Southwest Michigan

    Oh yah and WELCOME!

  4. #4
    astro is offline Moderator
    Join Date
    Feb 2008
    Location
    Cashiers, NC
    Posts
    1,892

    Default Re: Hello from Southwest Michigan

    Welcome, Samantha, to SST.

    The easiest way to keep someone on the phone when they are shopping, is to misplace your price list. This will allow you to stall and chat while you look for it (lol). While looking, ask what they are storing, in some detail, but, not complete detail. Then, you can picture what they have, and mentally place the items in a space. As you fill the space, you can keep going to a larger space, until you find the size you think will work. If this doesn't agree with what the caller is asking about you can then give a price for their request, and one that you think might be more appropriate for them. This does require some spacial recognition, but that shouldn't take too long to develope. You, also, while looking for the missing price list, talk about your facility with benenfits, etc.
    Bob Taylor (Astro)
    Blue Ridge Self Storage
    Cashiers, NC

    Disclaimer: What Gina said....'cause the the cheese fell of my cracker.

 

 

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