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  1. #1
    Brad North is offline Member
    Join Date
    Jan 2008
    Atlanta, GA

    Default Tips on selling retail products?

    Give me some good tips for selling retail products in your self-storage operation? What works best for you?

  2. #2
    astro is offline Senior Member
    Join Date
    Feb 2008
    Cashiers, NC


    Tell everybody that you talk to that you sell boxes and other packing supplies. I answer the phone with that in my greeting.
    Bob Taylor (Astro)
    Blue Ridge Self Storage
    Cashiers, NC

    Disclaimer: What Gina said....'cause the the cheese fell of my cracker.

  3. #3
    MusicCity Gal's Avatar
    MusicCity Gal is offline Moderator
    Join Date
    Sep 2008
    Music City USA


    We suggest products to everyone who comes in and who calls. We try to help the customer with their needs before they know what their needs are. For instance, someone buys boxes, I always ask do they have tape, will they need paper or bubble wrap. I recommend sofa, chair and mattress covers to every customer. I sell locks by building the value in them and telling the customer they come with a lifetime guarantee (which they do!). Also it helps that they have to provide their own lock! One thing I have noticed: if a customer moves in on a special, they are more likely to buy products. I am not sure why, but they do. We also have a monthly newsletter that we email. In it we feature one product. For instance, in the summer, I double stock Damp Rid Buckets. This is a wonderful product for non-climate units and RV's! My RV Customers love it! Then I suggest home use for it also! Featuring one product per month and running a special on it, works beautifully! We also offer discounts for box packages. We have three different combos to offer starting as low as $15 which includes an assortment of boxes and tape. Creative displays and posters work well too.
    Stephanie Tharpe
    Senior VP of Operations
    A+ Storage of Tennessee, LLC
    Nashville, TN



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