I don't know about eveyrone else but I am amaze what people will blurt out of their mouths when in paying bills or moving in or out.

Does anyone else find the Drama stoage people have interesting???

I do have a lot of really good clients and some comericial client. I a comerical client move in and take 3 big units. Yeah! At least no drama with that one.

Colleen

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Mason Mini Storage
Mason Michigan

What cracks me up is the ever present..."I'm being evicted from my house for not paying my rent, I need to get a storage unit from you...."

Um, file that under "Too much information". Oh hey, for some reason I now don't have any availability, but I'm sure my competitor down the road does, would you like a ride down there?

Yes I have gotten that one also. I ask my self now why would you tell people that?? I just Laughed so hard when I seen that ... we were just talking about that today.

Colleen

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Mason Mini Storage
Mason Michigan

I got a phone call the other day about storage, took all her information and made an appointment for about two weeks away. She asked me not to call the home # she gave me because she was clearing out the house while her husband was away on a hunting trip. Nothing says I love you like desertion!! Why give out your number and then have to explain such a thing?????? TMI!!!! Hopefully he at least had a good hunting trip, because his next trip (to the lawyers) was not going to be so much fun!!!!

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Buzz and Jen

Southside Storage
Leesburg, Florida
info@southsidestoragemall.com

Yes I love getting told about everyone domestic drama. I had one guy (Bad debt) reading the file notes wanted the unit turned over to his x wife. He sign the lease I need her to sign it. Could not do this because she now has a restrain order againist him and if he shows up in town she is sending someone to beat the tar out of him. To make a long stoy short he came in paid us in full and preceed on to tell me the story of his x-wife abusing him to the point he could not look at another women. All this being TMI! Oh by the way I forgot the best part he had a mullet. OMG!!

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Mason Mini Storage
Mason Michigan

No, I hate it when someone starts itemizing all the bad choices they've made in their life. I am always amazed that so many people seem to think that none of it is their fault. "I lost my house, my cars, and my wife because my dad wouldn't give me the money to pay off my credit cards and my loans. He's always been selfish that way." Uh huh. And how, exactly, do you think this is convincing me that you're a good credit risk?

I even had a manager from a cash store come in. She wanted me to put her flyers on my counter and send over people who didn't have enough money to rent a unit. I told her I don't want her customers. If they have to borrow money from a cash store to move in, how likely do you think it is they're going to pay their rent every month? I might not be a Harvard MBA, but I'm not stupid, either.

I had a gentleman walk into a property I ran in Chicago, and the first thing he said to me was "how soon do you sell my stuff?" I explained never, cause he wasn't going to rent a space with me.

If you are new to this industry, you might be surprised at what tenants will tell you, but after a while, very little will surprise you.

Astro

One day I was in my office and a friend of mine was there visiting. I get a phone call and the man on the phone is whispering, "I have watched enough CSI and Cops to know what I'm talking about here. So listen."

Of course he has my attention and all sorts of things are running through my mind. He proceeds to tell me that he knows that something terrible has taken place and someone has locked a woman up in a unit, the 5th one from the end in the first building.

He said that he lives in the house just East of us and that he can hear her banging to get out. I walk outside and begin to walk down the fence to the unit in question. He says, "I can hear her banging, trying to get out. To escape! Do you understand what I'm saying. ESCAPE!" About that time I'm standing next to the unit and I tell him that I am not hearing anything. He says "Liar! I've been lied to before. You have to be able to hear that." I know this is all very sad actually but SURREAL none the less.

My friend who was in the office with me has gotten curious about what's going on and comes walking down the isle behind me and the man on the phone starts screaming in horror film-esk style, "Turn around! There's someone behind you!" He is breathing really hard and is seriously frightened for my safety and I have to tell him that it's just my friend. I calm him down and manage to end the phone call with a "I'll keep an eye on things."

He has never called back and the only thing I can figure is that his guardians were out of the house and he was low on meds as I've been here for 4 years and never gotten a call from this neighbor before.

Wow....what drama. A friend of mine, when I tell him these stories from day to day says "How can there be so much drama at a storage facility? It's just a bunch of garages in a parking lot." Oh how little he knows.

yep, people have no clue about what size they need. Whenever a customer wants to rent a 5x5 I insist that they take a look at it first. Too many times I've gone through the whole process of renting to them and then they show up back in my office 10 minutes later completely po'd that I rented them a unit that wouldn't begin to get their 3 bedroom house into it. I don't know how better to describe a unit than to tell them that it is 5' by 5'.

Now, if it is a lady that can't envision measurements, I cut her some slack.....likely she's been told that 4 inches is really 8 inches all of her adult life

I have heard alot of stories in the 12 years we have had storage. But recently the amount of them are just horrible. The amount of current tenants who had homes flooded and lost everything, to the new people looking to put the stuff they could salvage into storage. Then of course we have all this going on at the same time one of our 250 unit facilities had about 3 foot of water in each unit.

It has been a mess and we certainly haven't really handled this the best. Of course we had no idea it could ever happen. Keeping track of people moving to different units hauling out the tons and tons and tons of destroyed belongings. Getting people to actually come out to go through their units, while at the same time many of them have homes they are attending too.

I think we have done about the best we could of done. We have had people out before the flood came to help people move belongings or to elevate them, we also spent time sandbagging in the city around as well.

It has been 2 weeks now since we have been back in and I think we only have 80 or 90 units completely cleaned. We focused on getting the buildings with the most people moved first, so we swept out previously vacant units before and moved them there till we had something clean for them.

I think in the next week we will be getting alot more all cleaned and ready for rental. Though we are going to have alot of empty units.