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  1. #1
    acampbell is offline Community Manager
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    Default Do You Have New Management Software?

    If you've changed your management software, share your story. What was the reason behind the change? How long did training take? Are you satisfied with the new program?
    Amy Campbell
    Editor
    Inside Self-Storage
    acampbell@vpico.com

    @AmyCampbell_ISS

  2. #2
    gofer1 is offline Member
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    Dec 2009
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    Default

    We are still in the process of changing over from RentPlus to WinSen. New management company, new software. It's a lot of work during the change over, having to run both programs until the new one is up dated with discounts, people paying old rates, getting taxes right, etc. Since we have used WinSen before, our training wasn't very long (I use "our" loosely since I am still learning) and our assistant catches on very quickly. Hopefully in another week or two we will be running only WinSen.
    They all have their good points and bad points, just make the most of what you have and keep on going. Improvise, adapt, and overcome.

  3. #3
    Gina6k's Avatar
    Gina6k is offline Moderator
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    Default I miss DOS!

    Yes, we finally bit the bullet and changed from MSP (yes, the old DOS version) to SMD's SiteLink. While there is a lot of power and options in SL, the setup & transition was a bit painful. We had a bit of a snafu with the notorious California lien notices and that took a lot of manual hours adjusting accounts, but I think we've steadied out now.

    Anything Windows based is MicroSoft dependent and that doesn't necessarily give me great reassurance. I don't mean any disrespect to SL, it's just the nature of the beast that anything running on Windows will need constant updates as MS updates... a vicious cycle.

    There is something to be said for self-contained tight code that runs stand alone. So this 'old-timer' misses the DOS days, but not the Fortran & Basic & key punch cards. Any new program takes some getting used to; so my only suggestion to vendors out there is to keep in mind that whenever possible, put in keyboard hot keys to correspond to mouse clicks for the typists among us. I don't like jumping from the mouse to the keyboard, and there could be 'tabs' to fields instead of having to type here, then grab the mouse, then type, then mouse, then...

    1. Reason for the change - long overdue, MSP wasn't supported and started crumbling. 2. Training not so long, getting the hang of it & understanding took longer. 3. Satisfied = yes. A few suggestions made to the vendor and they've been very responsive and they do listen. That is something rare among software vendors and it is appreciated.
    Last edited by Gina6k; 6th February 2010 at 12:02 PM.
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  4. #4
    astro is offline Moderator
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    Default

    Gina, is yours stand alone, or ? I have Sitelink Web Based, and have almost no problems, and they are easily and quickly fixed. And, most importantly, Marcus has harnessed the Power of SST.
    Bob Taylor (Astro)
    Blue Ridge Self Storage
    Cashiers, NC

    Disclaimer: What Gina said....'cause the the cheese fell of my cracker.

  5. #5
    MamaDuke's Avatar
    MamaDuke is offline Moderator
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    Default

    My management company took on 2 new facilities near me. They brought me in to train in the new software as well as some procedural stuff.

    They have been on WinSen forever. We switched them to SiteLink Web Edition. They really grumbled and complained at first, but now that the conversion is completed and all the fees and stuff have been corrected, they are starting to see the benefits this program will provide.

    Now maybe we will have a better chance of getting their $100K+ receivables under control!
    MamaDuke

    The art of life is to know how to enjoy a little and to endure very much.

  6. #6
    Gina6k's Avatar
    Gina6k is offline Moderator
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    Default

    Quote Originally Posted by astro View Post
    Gina, is yours stand alone, or ? I have Sitelink Web Based, and have almost no problems, and they are easily and quickly fixed. And, most importantly, Marcus has harnessed the Power of SST.
    We're also web based. Our only headaches were some messed up settings initially. Then a too helpful tech support guy who tweaked our CA lien law settings... unfortunately in the wrong direction. We didn't communicate well on that issue, I answered the question he asked in a logical manner without knowing the ramifications of the change. We fixed that and all seems well now. And yes, Marcus and his team have been great.
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

  7. #7
    astro is offline Moderator
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    Default

    Gina, you have to be very, very careful. Remember that Sitelink is in North Carolina, too.
    Bob Taylor (Astro)
    Blue Ridge Self Storage
    Cashiers, NC

    Disclaimer: What Gina said....'cause the the cheese fell of my cracker.

  8. #8
    Gina6k's Avatar
    Gina6k is offline Moderator
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    Default

    Cool Astro. Can I give you my favorite tech guy's name and will you go buy him lunch for me? Your treat of course. He's been great!
    Gina 6k
    CochraneStorage dot com
    Morgan Hill, California
    twitter.com/CochraneStorage

    You only live once, but if you do it right, once is enough!
    I am not an attorney, just an experienced manager who is willing to share what I have learned. Your thoughts, practices or opinions may vary and neither of us may be right.

 

 
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