Tales From the Trenches Share bizarre or interesting stories from inside the storage trenches: difficult customers, strange items stored, unusual happenings, etc.

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Old 21st May 2009, 11:53 AM
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Default 10 Ways to Annoy a Self-Storage Manager

I came across a funny article today titled, 7 Ways to Annoy a Flight Attendant. At the top are no-brainers like bring an animal on the flight, not controlling your kids and complaining about your seat.

What are some ways tenants annoy self-storage managers?
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Old 21st May 2009, 12:32 PM
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Default trash...

It infuriates me to open a unit that has been vacated over the weekend to find it full of trash. And that is always nicely accompanied by a phone number that is no longer in service!
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Old 21st May 2009, 12:42 PM
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clients asking for a special !!!
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Old 21st May 2009, 01:08 PM
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Smile Amy, I think this could be a TOP 100 List!

1. Don't pay your rent until you are in lien, then come in sick as a dog sharing your germs!

2. Beat on my home windows with keys way past office hours for some extremely lame reason.

The best one ever; repetitive phone calls at 2:00 a.m., key banging on the windows followed about 20 minutes later. Tenant neglected to grab his foam cooler from his unit the night before and he was going fishing in two hours with his buddies.

The yahoo expected me to open the gates, turn off security and all for him at that time of the morning for a two dollar and fifty cent foam cooler. Needless to say this right? I sent him packing with no cursing (why I don't know) and an earful about the upcoming conversation we would be having about his continued relationship with our facility. Plus I sent him off to the bait store to fork out for a new cooler for his night crawlers!
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Old 21st May 2009, 01:20 PM
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Gina - that is too funny! If they come banging on my door or window at that time of night they would be met with a baseball bat!

How to annoy a manager:

1.) Use every topic in the news as to why you can't pay -

had a lady the other day crying about her unit going to auction - her home had been foreclosed (her address has always been an apartment), she had been laid off, and her sister had that swine flu.

2.) "The other managers let me do it that way" - they've been gone for over three years!!!! Why do you think they are GONE!!!!!

3.) unruly kids - nothing more needs to be said.
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Last edited by Autodoc; 21st May 2009 at 02:05 PM. Reason: spelling
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Old 21st May 2009, 01:25 PM
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I know I'm behind (2 months) but I can give you $20 and pay it all in a couple of months. yeah, well use that mony to buy new stuff
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Old 21st May 2009, 01:33 PM
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My husband ..whom thinks he is the manager and I am his slave......( I love Him )
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Old 21st May 2009, 03:33 PM
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Default 10 ways to annoy

Customer shows up at 15 minutes to close and wants to see ALL of the sizes {12 variations and sizes} you have and "what's the difference between the buildings/floor - { you answer none} - "can you show me?" she says. Has her kids with her who go through your candy jar and empty you out. THEN DOESN'T RENT!

Turns out she wanted to waste time while her car was being fixed!!!!!!
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Old 21st May 2009, 03:45 PM
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Hey Terri...how about when you take a customer back to show them a unit, and they call their husband or sister or mother and spend 15 minutes on the cell phone with them discussing the price/size...while you are just standing there with the storage unit door open, and the office up front is locked up because you are the only one working at the time.
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Old 21st May 2009, 03:47 PM
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AND they are speaking in another language that you can only understand a few of the words and it has NOTHING to do with storage or moving.......
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