hi, it's Pat (JamestownStorage#8).
Would love some feedback from anyone who has a kiosk (John B. your landscaping post said you had kiosk--anyone else out there?). My district manager is considering putting in a kiosk at one of our newer locations. Would love feedback, positive or negative? Thanks!

it's less about the kiosk itself and more in what the manager believes it will do. What is his expectation for the machine? How will it improve service/cut cost/increase revenue/make a facility more attractive to customers?

Like everything else in this industry, the kiosk is a business tool that is great for some folks and not so for others. It provides convenience and all-hour access; it does not give facility tours and answer questions. Plus, the company behind it offers numerous options to fit budgets and operational demands. First, though, there has to be a clear rationale of what the desired goal is.

Hi Pat:

I have a (somewhat) lengthy post about my kiosk experiences in the Technology section of this forum. I also had a sidebar in Inside Self Storage a couple of years ago, which is probably still available on their website. Happy to answer any questions.

John

Thanks for the advice. John, I was able to pull up the article in ISS from 4/2/2007. This should help with the decision.