it's less about the kiosk itself and more in what the manager believes it will do. What is his expectation for the machine? How will it improve service/cut cost/increase revenue/make a facility more attractive to customers?
Like everything else in this industry, the kiosk is a business tool that is great for some folks and not so for others. It provides convenience and all-hour access; it does not give facility tours and answer questions. Plus, the company behind it offers numerous options to fit budgets and operational demands. First, though, there has to be a clear rationale of what the desired goal is.
|