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19th October 2009, 02:29 PM #1
Insomniac Kiosk (Robotic self-storage)
hi, it's Pat (JamestownStorage#8).
Would love some feedback from anyone who has a kiosk (John B. your landscaping post said you had kiosk--anyone else out there?). My district manager is considering putting in a kiosk at one of our newer locations. Would love feedback, positive or negative? Thanks!
19th October 2009, 04:52 PM #2alexlekas Guest
it's less about the kiosk itself and more in what the manager believes it will do. What is his expectation for the machine? How will it improve service/cut cost/increase revenue/make a facility more attractive to customers?
Like everything else in this industry, the kiosk is a business tool that is great for some folks and not so for others. It provides convenience and all-hour access; it does not give facility tours and answer questions. Plus, the company behind it offers numerous options to fit budgets and operational demands. First, though, there has to be a clear rationale of what the desired goal is.
19th October 2009, 05:45 PM #3Senior Member
- Join Date
- Mar 2008
I have a (somewhat) lengthy post about my kiosk experiences in the Technology section of this forum. I also had a sidebar in Inside Self Storage a couple of years ago, which is probably still available on their website. Happy to answer any questions.
19th October 2009, 06:22 PM #4
Thanks for the advice. John, I was able to pull up the article in ISS from 4/2/2007. This should help with the decision.