I was wondering for those facilities that have kiosks:
1) How long have you had kiosk?
2) What percentage of your tenants use kiosk?
3) Are past due tenants or current more prone to use kiosk?
4) Have new rentals increased over the time you have had kiosk?
I personally don't see it as a threat to my manager position---I see it as an "unpaid assistant" who can work while I'm home w/my family, that is nice enough to supplement my income without needing compensation!!!
Pat we do NOT have a kiosk but I certainly would LOVE to have one for the exact reasons you have posted!! I think it would be a win win situation to use in conjunction with an onsite manager. The only problem I see would be the expense of tying it in with our existing facility. If someone does pay that is delinquent on a Sunday afternoon (my day off) how would their unit become Unlocked! I guess you could just have a delinquence policy that access will be given on next business day......
I do love the idea of an "Unpaid Assistant". Never late, always shows up, no taxes, no unemployment, can you get those Kiosks trained to clean toilets and pick up trash???? LOL!!!
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When I first heard of the idea for a kiosk in the storage business it did peak my interest. The ad I saw said “Take payments and rent units 24/hrs a day.” I’m not exactly sure how it all works but we do have online bill pay. So we wouldn’t really need a kiosk to take after hour payments. The problem: I’m not sure I like the idea of renting to someone that I haven’t at least done some type of preliminary screening. We are not in the habit of turning away customers but I do like to ask certain questions and get there reaction/response to them. I will work as much as possible around someone else’s schedule so I have to say No Kiosk for me.
It all depends on what you expect the kiosk to do. As Pat points out, it can be a manager's helper...for other facilities, it is a means of operating an un-manned facility. The point is, don't expect the kiosk to work miracles simply by existing. You have to have a clear understanding of why you want it, what its limitations are, and what the advantages are. For instance, you are correct that the kiosk cannot get a 'feel' for potential tenant; on the other hand, it CAN rent a unit or take a payment when the office is closed.
Too many folks make the mistake of seeing kiosks as an end-all, be-all and not even the product manufacturer presents them that way. I have a few customers - and I'm not in in the kiosk business..I do security and access control - who have multiple facilities, each with a kiosk, and they run calls through a central call center. Works great for them. Others use a kiosk in conjuction with on-site staff; works great for them. Be clear on what you expect the kiosk to do, what current limitations it will help you overcome, and what things it will not do...with that, you have the information for deciding if a kiosk is right for you or not.
You make some great points as to why some facilities may have a need for them and thats great but, the question was "do I have one or want one why/why not." It's was only my opinion of our facility and setup.
no sweat southernguy...if it's not for you, it's not for you. Perhaps my answer should have been aimed at the broader audience. Seems too many folks expect miracles from the kiosks. As I said, they are great for some properties but not for others, and you have made the decision that fits your operation.
Pat: I've had a kiosk for almost 4 years, and at this point virtually all of my new tenants use the kiosk. Based on the current economy, comparisons to 4 years ago, pre-kiosk, aren't valid at all. I'll stand by all of my previous answers in your last kiosk thread and in other kiosk threads I've posted in in the past.
From your questioning this time, it looks like you're trying to build a business case for your facility's owner to maintain a full-time manager (you) plus add a kiosk. If that is the case, I think you need to be looking at other data points, such as: how many tenants or prospects come to your site outside of office hours attempting to rent or make a payment? That data can come from phone logs and/or surveillance video of your office door. Do that point, on my site, has the kiosk done rentals outside of office hours? Yes. Does it take payments (especially credit card, which they can't drop in the drop slot) outside of office hours? Yes, lots.
John B, nice to hear from you again re: kiosk. For those who read the kiosk questions in November, my DM decided against a kiosk at the new struggling facility & put a manager there at 25 hrs per wk and he works there 2 half days a week. (his 1st intention was to use kiosk as a manager & have someone there 2 afternoons a week).
This time, it is being considered putting a kiosk at my facility (which I'll be leaving in Feb to move to new facility-if it's finished). My facility gets quite a bit of gate traffic after 4pm Saturdays (we close at 4pm) before 9am on weekdays, and especially on Sundays when we are closed. Our closest competitor is open on Sundays. The business/commercial tenants that are frequently on the lot early early in the a.m. would probably use a kiosk, I just don't know how to measure possible Sunday use.
One of the things I like move-ins using kiosk, is the finger-printing by the machine and the requirements of ID. Anyway...hoping I would get some information like the 1st few months people didn't use as much....but as they
got used to the idea of a kiosk that it's taken off. I guess the economy has
affected some areas, ours hasn't been hit as much (yet).