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General Self-Storage Forums

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Newbie Lounge
New to the forum or the industry? Let us know who you are, when you got started in self-storage, your areas of expertise, etc.
Topics: 1,111 Posts: 8,800
1,111 8,800
General Storage Chat
If you have general questions or comments and arenít sure where to ask/put them, start with this forum.
Topics: 2,814 Posts: 29,112
2,814 29,112
by Amy_ISS
Day-to-Day Management
All things relating to the day-to-day management of self-storage facilities: customer service, sales, taking payments, policies and procedures, site maintenance and more.
Topics: 3,214 Posts: 37,316
Last Post: Facility Rules
3,214 37,316
Facility promotions and advertising including special events, Yellow Pages, Internet, working with media, etc.
Topics: 924 Posts: 8,909
924 8,909
Staffing, Education and Training
For owners and managers, information on interviewing, hiring, firing, incentives, salaries, etc. Also share info on training, websites, books, seminars and other learning resources.
Topics: 407 Posts: 4,312
407 4,312
Construction, Development and Financing
Building, developing and financing self-storage: site selection, feasibility, due diligence, zoning, design, layout, building components, loan types, lending options, rates, working with lenders, and more.
Topics: 830 Posts: 5,444
830 5,444
Legal and Insurance Issues
Rental agreements, lawsuits, lien sales, abandonment ... anything relating to legal issues for self-storage. Also discuss specialized insurance coverages for the business, stories of insurance claims, etc.
Topics: 1,014 Posts: 10,120
1,014 10,120
Technology: Software and Security
Software, hardware, kiosks, electronic locks, websites, crime prevention, video surveillance, gate access, alarm systems and more.
Topics: 1,117 Posts: 10,306
1,117 10,306
Tales From the Trenches
Share bizarre or interesting stories from inside the storage trenches: difficult customers, strange items stored, unusual happenings, etc.
Topics: 723 Posts: 10,529
723 10,529
Sound Off for ISS
Share your insights with readers of ISS magazine! Answer questions in this forum, and your responses might be selected to appear in an upcoming issue of our print publication.
Topics: 82 Posts: 890
Last Post: New Topics in 2023
82 890
Start a thread to survey the SST community. Similarly, respond to all polls here.
Topics: 360 Posts: 2,636
Last Post: Paid Advertising
360 2,636

Latest Topics


  • jessqwma
    Tenant Up For Auction Did Not Provide Full Address
    by jessqwma
    A tenant provided a full street address but did not include their apartment and apartment number. They are in the scheduled auction stage of delinquency The post office said they could not send the certified letter because they do not have the full address. We checked their lease and they did not provide...
    Yesterday, 04:52 PM
  • DairyGirl
    Move out terminated tenant?
    by DairyGirl
    Terminated tenant had to be out by 3 today and isn't, although he was in earlier to grab a couple of backpacks of stuff. Gate code's disabled and unit is overlocked. Do a move-out? I don't want it racking up rent and fees. I have no plans to immediately deal with what's left in the unit.
    Yesterday, 03:31 PM
  • JennyandtheSummerDay
    Facility Rules
    by JennyandtheSummerDay
    Hi all! We are updating our facility rules signage (again!) and wanted to ask what you think about the wording: "Children and pets must be supervised at all times" versus "Children and pets must be kept in your vehicle". Should we say something like: "Children and pets must...
    Yesterday, 11:53 AM