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General Self-Storage Forums

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New to the forum or the industry? Let us know who you are, when you got started in self-storage, your areas of expertise, etc.
Topics: 889 Posts: 6,704
889 6,704
If you have general questions or comments and arenít sure where to ask/put them, start with this forum.
Topics: 1,949 Posts: 21,085
1,949 21,085
All things relating to the day-to-day management of self-storage facilities: customer service, sales, taking payments, policies and procedures, site maintenance and more.
Topics: 2,247 Posts: 27,134
2,247 27,134
Facility promotions and advertising including special events, Yellow Pages, Internet, working with media, etc.
Topics: 778 Posts: 7,744
778 7,744
For owners and managers, information on interviewing, hiring, firing, incentives, salaries, etc. Also share info on training, websites, books, seminars and other learning resources.
Topics: 304 Posts: 3,547
Last Post: When Seeking a Job
304 3,547
When Seeking a Job
Building, developing and financing self-storage: site selection, feasibility, due diligence, zoning, design, layout, building components, loan types, lending options, rates, working with lenders, and more.
Topics: 569 Posts: 3,827
569 3,827
Rental agreements, lawsuits, lien sales, abandonment ... anything relating to legal issues for self-storage. Also discuss specialized insurance coverages for the business, stories of insurance claims, etc.
Topics: 801 Posts: 8,211
801 8,211
Software, hardware, kiosks, electronic locks, websites, crime prevention, video surveillance, gate access, alarm systems and more.
Topics: 768 Posts: 7,513
768 7,513
Share bizarre or interesting stories from inside the storage trenches: difficult customers, strange items stored, unusual happenings, etc.
Topics: 479 Posts: 7,673
Last Post: Stop bothering me
479 7,673
Stop bothering me
Share your insights with readers of ISS magazine! Answer questions in this forum, and your responses might be selected to appear in an upcoming issue of our print publication.
Topics: 67 Posts: 817
67 817
Favorite Holiday Song
by wc1974
Start a thread to survey the SST community. Similarly, respond to all polls here.
Topics: 198 Posts: 1,895
Last Post: Staff Evaluations
198 1,895
Staff Evaluations

Latest Topics


  • stinsont
    Rate Adjustments
    We like to regularly adjust rates on clients. Typically we do not exceed 5% every 300 days. Rather than sending out a letter notifying clients of the rate adjustment I am considering building the policy into the lease that we reserve the right to adjust rates every 300 days. The idea is that we would...
    Today, 02:06 PM
  • stinsont
    Move In Deposit
    I am not a fan of retaining deposits. Accounting is always difficult and cutting refunds is a pain. I was considering modifying our lease to say that customers paying by credit card will not have a deposit retained at the time of move-in. If when they move out we will reserve the right to bill and charge...
    Today, 02:03 PM
  • armorselfstorage
    Tenant Insurance question
    Hey guys New to the storage business. Who do you recommend for tenant insurance? Is this tenant insurance profitable for your business and is it worth it? Also do you make it mandatory for your customers? Thank you...
    Yesterday, 06:30 PM