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First Class Mail Forwarding/Return Time

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  • First Class Mail Forwarding/Return Time

    How long will you guys wait after mailing out a refund before sending a replacement out? For instance today I just received back a check I mailed on 9/15/18, took almost 2 months to come back for what was a bad address.

    What is your process and wait time for items in the USPS hands.

  • #2
    I don't mail out refunds, so that wouldn't be an issue here.

    However, if I did, I would always confirm the address with the customer before sending out. I would prefer to have them come in and pick up the check and sign for it.

    Aside from all that, I would probably wait 2 weeks before doing a stop-payment and reissue after confirming a valid address with the customer.
    MamaDuke

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    • #3
      It's simple, don't give refunds. LOL

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      • #4
        Originally posted by badgorillawife View Post
        It's simple, don't give refunds. LOL
        Eureka! lol

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        • #5
          Policy here is no refunds but every now and then if a whole month is unused the owner will make a decision to refund depending on tenant history. We never ever mail them, period. They either come and get it or they can send someone but that someone signs a dated form and shows I.D. to match who the tenant sends. It is dated and time stamped and I take a pic of them with my digital camera of the whole thing.
          "Never let the inmates run the asylum!"

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          • #6
            We very rarely will issue any credit as well.
            If we were to issue a credit in the form of a check before mailing said check we would confirm a good address that said tenant would want it to be mailed to.
            RandyL , aren't you curious as to why this particular tenant hasn't been calling asking where the refund is?
            Did this particular tenant know he/she was getting a check sent?
            Don't put off until tomorrow, what you can do today.

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            • #7
              Originally posted by lady5563 View Post
              We very rarely will issue any credit as well.
              If we were to issue a credit in the form of a check before mailing said check we would confirm a good address that said tenant would want it to be mailed to.
              RandyL , aren't you curious as to why this particular tenant hasn't been calling asking where the refund is?
              Did this particular tenant know he/she was getting a check sent?
              Honestly I end up canceling out a handful of refunds a year that never get where they are going. Without hearing from the tenants.

              My main thing here is why is the post office taking 8 weeks to return something

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              • #8
                Originally posted by RandyL View Post

                Honestly I end up canceling out a handful of refunds a year that never get where they are going. Without hearing from the tenants.

                My main thing here is why is the post office taking 8 weeks to return something
                Gubment dragging their feet. Nuff said.
                "Never let the inmates run the asylum!"

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                • #9
                  I wont mail a refund. If they have a credit card on file, will send it there otherwise they can walk there happy *** in the office and sign for cash.

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                  • #10
                    I've only had to mail a check once and that was for an auction that sold for more than the customer owed. In those cases I don't believe we send a 2nd check, the payment goes to the state and the customer has a certain amount of time to claim it or it goes into the school tax fund.

                    I've had mail returned in two weeks, but I've also had a few letters that came back 9 months later and one customer's mail was returned about a year after he passed away. I am curious where that letter sat for a whole year.

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                    • #11
                      Originally posted by Merman View Post
                      I've only had to mail a check once and that was for an auction that sold for more than the customer owed. In those cases I don't believe we send a 2nd check, the payment goes to the state and the customer has a certain amount of time to claim it or it goes into the school tax fund.

                      I've had mail returned in two weeks, but I've also had a few letters that came back 9 months later and one customer's mail was returned about a year after he passed away. I am curious where that letter sat for a whole year.
                      The postal worker was using that letter, folded over for extra thickness, to level up a table that rocked. Got a new table eventually and decided to do the right thing.
                      "Never let the inmates run the asylum!"

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                      • #12
                        Originally posted by pacnwstorage View Post

                        The postal worker was using that letter, folded over for extra thickness, to level up a table that rocked. Got a new table eventually and decided to do the right thing.
                        Lol, sounds about right.

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