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What Do Customers Want?

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  • What Do Customers Want?

    What are a customer's top three priorities when seeking self-storage?
    Amy Campbell
    Editor
    Inside Self-Storage
    amy.campbell@informa.com

    @AmyCampbell_ISS
    480.281.6091

  • #2
    1. Price

    2. Hours of access

    3. Correct size of unit
    "Never let the inmates run the asylum!"

    Comment


    • #3
      1. More unit for the least amount of money aka price
      2. Location
      3. security
      I know it's been a good day when I didn't have to unleash the flying monkeys.

      Newcastle, WA

      Comment


      • #4
        1. Price
        2. Security
        3. Access

        The latter two area far distance from #1

        Comment


        • #5
          We have two facilities (one all heated/climate controlled units, the other unheated mostly with a few heated) and, especially thru winter, people like the heated facility and the amenities that it offers. But I'd definitely say Security and Location are factors.
          AmyLou

          Comment


          • #6
            Correct size to fit their needs
            Price
            I always talk up our security and try to make that a priority if that haven't

            Comment


            • #7
              Location is HUGE for us!
              Price would be a close second.
              Security is also important.

              Comment

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