No announcement yet.

What Do Customers Want?

  • Filter
  • Time
  • Show
Clear All
new posts

  • What Do Customers Want?

    What are a customer's top three priorities when seeking self-storage?
    Amy Campbell
    Inside Self-Storage


  • #2
    1. Price

    2. Hours of access

    3. Correct size of unit
    "Never let the inmates run the asylum!"


    • #3
      1. More unit for the least amount of money aka price
      2. Location
      3. security
      90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

      WA State


      • #4
        1. Price
        2. Security
        3. Access

        The latter two area far distance from #1


        • #5
          We have two facilities (one all heated/climate controlled units, the other unheated mostly with a few heated) and, especially thru winter, people like the heated facility and the amenities that it offers. But I'd definitely say Security and Location are factors.


          • #6
            Correct size to fit their needs
            I always talk up our security and try to make that a priority if that haven't


            • #7
              Location is HUGE for us!
              Price would be a close second.
              Security is also important.


              Latest Topics


              • tandrle
                Reply to Powered stalls
                by tandrle
                Good feedback, I really like the Levitons and could see putting automation in place to handle it. I could use If this then that to turn on or off the outlet. The drawback is that the outlets all have a manual option to turn it on. I think using IFTTT can just shut it off it detected every 5 min or...
                Today, 03:36 PM
              • Steve_hajewski
                Reply to Powered stalls
                by Steve_hajewski
                I have some of them on my property. Each on a separate 20 amp breaker. I charge a $20 per month premium for the power. I have an automated kiosk for rentals but those units are blocked off in the management software so that you need to meet me to rent them.

                So far those units have been...
                Today, 03:15 PM
              • KrisinNC
                Reply to Powered stalls
                by KrisinNC
                That seems like a great idea-though place them somewhere they won't get damaged when a senior citizen inevitably knocks into one side of the other. I've had many phone calls for powered spaces so they can run dehumidifiers or a trickle charge for their battery....
                Today, 03:04 PM