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What Do Customers Want?

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  • What Do Customers Want?

    What are a customer's top three priorities when seeking self-storage?
    Amy Campbell
    Inside Self-Storage


  • #2
    1. Price

    2. Hours of access

    3. Correct size of unit
    "Never let the inmates run the asylum!"


    • #3
      1. More unit for the least amount of money aka price
      2. Location
      3. security
      90% of what you're stressing about now won't even be relevant in a year. Breathe easy. ~Wesley Snipes

      WA State


      • #4
        1. Price
        2. Security
        3. Access

        The latter two area far distance from #1


        • #5
          We have two facilities (one all heated/climate controlled units, the other unheated mostly with a few heated) and, especially thru winter, people like the heated facility and the amenities that it offers. But I'd definitely say Security and Location are factors.


          • #6
            Correct size to fit their needs
            I always talk up our security and try to make that a priority if that haven't


            • #7
              Location is HUGE for us!
              Price would be a close second.
              Security is also important.


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