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Had to reach for the Mace today.......

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  • Had to reach for the Mace today.......

    This guy! Uggh! Comes into the office because he doesn't know the code to unlock the doors to the building. I ask him his name, he is not in our system. I ask if he is here for a unit that is under his name or another name? His wife's name. OK... So I gently explain that I cannot give him that information. She is our customer, she paid for security and part of that is us protecting access to her stored goods. He glared at me for a full 10 seconds then said "you gotta be F***ing kidding me, I'm her husband and you're letting me in, now". I stared right back at him and said, "that is not going to happen. I would be happy to call her or you can call her to get the access code, but do not ask me to violate our safety protocol because you want in to her unit. For all I know you don't have her permission to enter, so until I hear otherwise from her I cant help you. Im not trying to be difficult, but I need you to understand we take security very seriously". He told me he thinks I am enjoying being difficult and turned towards where I was at behind the desk so fast I thought he intended to come around it. So I reached for that mace. My heart is still beating fast. He must have seen my grab it, because he swiftly left the office, went straight to the keypad and entered a code and is now in the building at the unit that corresponds with the code. So my guess is he suddenly remembered to code, or knew it all along and was trying to bully me into letting him in without using the access code. I called the tenant that code belonged to to make sure she was aware of his presence here. It went straight to voicemail. What a jerk! I do not like being intimidated like that. This guy is a real piece of work, his mother must be proud
    You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

  • #2
    I recently barred a tenant's daughter from the facility for being a snobby @#$%& to me. I told the mother and she understood.
    I don't use mace or bear spray or anything other than lead encouragement. It has to be extreme for me to show that. My 6'4" frame at 320 lbs. usually gets my point across. If it is heated at the counter or on the phone I just use the phrase, "Who do you think is going to win this argument?" Act like an adult and I will help if I can. Be a turd and you get flushed.
    "Never let the inmates run the asylum!"

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    • #3
      Well wonder of wonders! Im speechless..... The guy actually came back in to apologize to me for his behavior! I guess his wife got a hold of him LOL.
      You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

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      • #4
        Originally posted by pacnwstorage View Post
        I recently barred a tenant's daughter from the facility for being a snobby @#$%& to me. I told the mother and she understood.
        I don't use mace or bear spray or anything other than lead encouragement. It has to be extreme for me to show that. My 6'4" frame at 320 lbs. usually gets my point across. If it is heated at the counter or on the phone I just use the phrase, "Who do you think is going to win this argument?" Act like an adult and I will help if I can. Be a turd and you get flushed.
        Well, as a 5 ft 8 inch female with a soft spoken voice, I get a lot of people who think I am a pushover. They quickly discover that although my voice is soft I will definitely call them out on their behavior! I don't have the height to intimidate anyone But I guess in a pinch I do posses the girth to incapacitate them by sitting on them until the police arrive LOL!! I have seen so many you tube videos of clerks or other receptionists being attacked by people ,it makes me very wary of anyone who looks like they are going to come behind the counter. It's amazing how angry people will get over something so minor!
        You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

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        • #5
          Nothing is funner than calling someones mother on them. We have done that numerous times to point out a persons attitude. And if someone is acting like a fool we simply tell them they can leave our office, the conversation is done now, when they want to come back in and act like an actual adult we can try again. Otherwise leave our property or the officers will be happy to escort you off.

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          • #6
            I have 2 officers here from the local police that store here. They are a direct phone call away. wc1974, dynamite comes in small packages. My wife was 5'8" tall and she scared me sometimes when I was being scolded by her. She could control me whenever she wanted.
            "Never let the inmates run the asylum!"

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            • #7
              I had to call the troopers on a guy this week, he is mentally ill and giving us a hard time about getting a unit here.

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              • #8
                I wish I had police officers storing here. It would take an act of congress to get the police to respond to us quickly. In the past, their average response time was between 15 and 30 minutes. Not acceptable, given that they are less than a mile from here.
                Last edited by wc1974; 17th August 2019, 04:20 PM.
                You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

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                • #9
                  Response times are suffering all over because of loss of people and no one to hire in their place because with the police getting harassed all the time no one wants to take that up as a career. When police start getting respected again the amount of police will increase. People are moving out of cities because of this. SF has a very lenient liberal stance toward locking people up. Recent lady was attacked by a documented mental case that was released early and the only thing that saved her was a neighbor pitching in to help her. She was severely attacked and shaken afterwards and gave an interview stating that her and her husband were leaving SF and good riddance to the filthy liberal government that did not keep the city clean and safe for their citizens. People eyes are opening to what is happening.
                  Last edited by pacnwstorage; 17th August 2019, 05:03 PM.
                  "Never let the inmates run the asylum!"

                  Comment


                  • #10
                    Originally posted by Grizz View Post
                    I had to call the troopers on a guy this week, he is mentally ill and giving us a hard time about getting a unit here.
                    We have a tenant with a son who has paranoid -schizophrenia. He is usually OK. Once or twice we had some close calls, he was screaming at people who were not there in the hallways and it scared the beejeezus out of us in the office because we thought someone was being attacked or had stuff fall on them in their unit or something. I think until states start acknowledging the need for better mental health care there will be more and more issues with these folks who need medication, who are not getting any help.
                    You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

                    Comment


                    • #11
                      Originally posted by pacnwstorage View Post
                      Response times are suffering all over because of loss of people and no one to hire in their place because with the police getting harassed all the time no one wants to take that up as a career. When police start getting respected again the amount of police will increase. People are moving out of cities because of this. SF has a very lenient liberal stance toward locking people up. recent lady was attacked by a documented mental case that was released early and the only thing that saved her was a neighbor pitching in to help her. She was severely attacked and shaken afterwards and gave an interview stating that her and her husband were leaving SF and good riddance to the filthy liberal government that did not keep the city clean and safe for their citizens. People eyes are opening to what is happening.
                      Agreed. My sons- who both just got out of the Army this past year- were considering taking positions as Police Officers, or first responder type work. After watching the news the last year they both are not about to put up with city officials not having their backs. We are also a highly conservative family, and we live in a VERY liberal state. Seattle is having a devil of a time trying to get police to stay.
                      You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

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                      • #12
                        Police, all across the nation, are leaving in droves/retiring early. Can you imagine being a police officer in NY and having that ahole DeBlasio as a mayor and giving speeches about how police are not to be trusted. His rank and file police turn their backs on him when he is near them. That is disgusting what he does and says. He has police protection but I would leave the ranks if told to protect him. Either that or turn a blind eye to his problems when they happen. He deserves it. He is another turd who needs to walk in the deep end and stay there.
                        "Never let the inmates run the asylum!"

                        Comment


                        • #13
                          wc1974 absolutely. Don't let tenants intimidate you! pacnwstorage IMO, this particular situation does not warrant drawing of a firearm, but I would definitely call the tenant (whoever is the reasonable one there) and give them a stern warning.

                          In my particular case I had such a tenant recently. I told her that I do not want to see her husband on the property ever again and if he comes in, his presence will be considered trespassing which will escalate it to the next level. And if they don't heed to that warning send them a termination notice. I had jerks talk to me like that too. I am a guy, but it doesn't matter. It ruins your entire day anyway. So apologize or not, he is not entitled to behave like that!

                          My go-to actions in a situation like that is this:

                          - Sternly ask the jerk to leave as soon as he/she starts raising voice.
                          - If they don't, clearly say that you will call police.
                          - Pick up the phone so that they can see it.
                          - Dial 9-1-1 in front of them. (This usually makes them leave right away.)

                          But even if it goes to talking to a dispatch, let them know what happened, even if it takes 15-20 min for police to get there. Don't try to cover up for a jerk. If the situation escalates to the next level, you will have a good proof to show.

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                          • #14
                            bnr_manager, I have never pulled a gun on anyone and as I said earlier, it would have to be an extreme instance to do so. Bodily harm or life threatening. I carry all the time because of how the world is now. Take one look at how ANTIFA attacks a person and you will see when I would draw my firearm.
                            "Never let the inmates run the asylum!"

                            Comment


                            • #15
                              Originally posted by pacnwstorage View Post
                              bnr_manager, I have never pulled a gun on anyone and as I said earlier, it would have to be an extreme instance to do so. Bodily harm or life threatening. I carry all the time because of how the world is now. Take one look at how ANTIFA attacks a person and you will see when I would draw my firearm.
                              Would you have drawn if you were a petit female?

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