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How Many Times A Week Do you Deal with Forgotten Codes

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  • How Many Times A Week Do you Deal with Forgotten Codes

    I'm curious. How many times a week do you get calls or people at the facility that forget their codes.
    Every tenant is give their code , it's written on their contract and they get an email after they rent their unit to please save for future.
    We had used unit number and last 4 digits of their phone number. We started using the last 7 digits of their phone number for new tenants several months ago.
    I can't believe how many don't bother keeping their codes .

  • #2
    Just about daily. The Code we give is the four digits for their unit number, then the last four of their social....
    Throw kindness around like Confetti - But don't get glitter in your eyes!

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    • #3
      It’s actually extremely rare for us. I give folks the option to set their own cod. Most people have a specific code that they can remember.

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      • #4
        Rarely. Everybody chooses their own 4 digit codes. I didn't want the hassles of people forgetting some random code I gave them and bugging me after hours or on days the office is closed.

        Funny thing is, I bet 80% of the people have given me their ATM PIN codes. When I ask them what 4 digit code they'd like to use, they either rattle off a code without thinking about it, or they pretend as if they're trying to think of some random code and then quickly rattle off a clearly commonly used string of numbers.

        In no way affiliated with Storman software.

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        • #5
          Eh it happens, but not daily!

          I use the last 4 of the phone number and the 2 digit unit number!
          Our access code is 6 digits!
          Don't put off until tomorrow, what you can do today.

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          • #6
            Weekly. I have a sign at the keypad that says to text their ID to me if they forgot the code.

            I respond quickly, but they usually get impatient and call 30 seconds later while I am still looking it up on the app.

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            • #7
              One of our new system allows the tenant to put in their phone number at the keypad and it will text them the gate code.

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              • #8
                Originally posted by StorageMgrNC View Post
                One of our new system allows the tenant to put in their phone number at the keypad and it will text them the gate code.
                That is such a cool feature!

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                • #9
                  We don't have as many people who forget their code as those who don't know whether to hit the * or # key after, even thought it's posted on the actual keypad to "Enter Code and * "

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                  • #10
                    I tell people when they rent, "I STRONGLY recommend you put this code into your cell phone as a contact number"...most do and I have very few problems here. In fact, most of the time there's a problem, it's somebody trying to access a unit that doesn't belong to them anyways.

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                    • #11
                      Our code is the tenant's phone number minus the area code. They then press *. There is a sign that explains this posted at the keypad. At least once a month I get a call from someone trying to get in. When I check the logs, they always are entering their code with the area code. Not even sure why we bothered with the signs.

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                      • #12
                        Weekly. They always forget to push pound after the number.
                        You Laugh, I laugh. You cry, I cry. You take my coffee...may God have mercy on your soul....

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                        • #13
                          Originally posted by T_Champeau View Post
                          Our code is the tenant's phone number minus the area code. They then press *. There is a sign that explains this posted at the keypad. At least once a month I get a call from someone trying to get in. When I check the logs, they always are entering their code with the area code. Not even sure why we bothered with the signs.
                          Anyone, badguys, can see the sign and just start entering phone numbers, you may want to re-think your sign..

                          We have it happen all the time. the beginning of the month is worst because they call after hours about their code not working and I explain they probably missed the payment a few days ago and need to come back during regular business hours.

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                          • #14
                            Several times a week here. And, it's a mix of long-time tenants and newer ones. And if it's the # or * and when to enter it is an issue as well.
                            Too many freaks, not enough circuses.

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                            • #15
                              Originally posted by Steve_hajewski View Post
                              Weekly. I have a sign at the keypad that says to text their ID to me if they forgot the code.

                              I respond quickly, but they usually get impatient and call 30 seconds later while I am still looking it up on the app.
                              Good Idea man!

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