Hi everyone:
We're relatively new to this and so far had quite a good experience dealing with online auctions done thru Storage Treasures.
Today though when the manager called the winning bidder (after about an hour since the auction ended) the guy was rude on the phone and said that he won't be able to come in until tomorrow (as he was at work.) In the wording for the auction we allow them to pick the stuff up within 72 hours. (I think that's the norm for that auction house.)
So two part question:
1. How soon do you require a payment from the winning bidder?
2. How do you deal with a rude winning bidder?
Thanks.
We're relatively new to this and so far had quite a good experience dealing with online auctions done thru Storage Treasures.
Today though when the manager called the winning bidder (after about an hour since the auction ended) the guy was rude on the phone and said that he won't be able to come in until tomorrow (as he was at work.) In the wording for the auction we allow them to pick the stuff up within 72 hours. (I think that's the norm for that auction house.)
So two part question:
1. How soon do you require a payment from the winning bidder?
2. How do you deal with a rude winning bidder?
Thanks.
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