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  • RMRSS
    replied
    Originally posted by Tall Terri View Post

    100% However, you must also let them know that they need to answer the phone if they get a call to answer this inquiry.
    Of course. If they didn't answer their phone, I'd leave them a voicemail and send them an email giving them 24 hours to respond.

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  • Tall Terri
    replied
    Originally posted by RMRSS View Post
    Now, if you have like 20-30 of a size available, sure you could reserve it well ahead of time. If you have a more limited quantity, what I normally tell people is that I will reserve it for them, but if we get down to only that unit available and someone else wants it "now" - then they either need to rent it immediately or forfeit it. But that still gives them the first right of refusal.
    100% However, you must also let them know that they need to answer the phone if they get a call to answer this inquiry.

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  • RMRSS
    replied
    Self-storage facilities are not like hotels, where the guests block out a known amount of time. If you reserve a unit for somebody 2+ months ahead of time, that unit is now just sitting there making you $0. You can't rent it to anybody else, because even if that person says, "Oh, I only need it for 1 month" it might be more than a month and then you're going to have egg on your face when the person who reserved the unit comes with their moving truck full of stuff and you have no unit to rent to them because it's occupied.

    Now, if you have like 20-30 of a size available, sure you could reserve it well ahead of time. If you have a more limited quantity, what I normally tell people is that I will reserve it for them, but if we get down to only that unit available and someone else wants it "now" - then they either need to rent it immediately or forfeit it. But that still gives them the first right of refusal.

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  • Billings Storage
    replied
    I will hold a unit till the end of the business day, that is it. We do also maintain a waiting list.

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  • lady5563
    replied
    I would prefer 7 days and not the 2 weeks the home office has set.

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  • DairyGirl
    replied
    I hold a unit for 7 days. They either rent the unit within that time or they risk losing it to someone else. Anything farther out than that, they either rent it now knowing they are paying for something they aren't even using yet, or they take their chances that something else will be available when they're ready.

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  • Steve_hajewski
    replied
    2 weeks max reservation for me and I think that is generous. I get a lot of people doing winter storage for boats and cars, and summer those same units end up getting rented for people moving between homes. In the fall when those big units open up and will sometimes call my repeat car storage customers, but generally they all fill up on their own.

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  • twotoejoe
    replied
    First come (with money), first served! NO reservations here. (I do have a waiting list)

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  • Guest
    replied
    Originally posted by SteveMac View Post
    No reservations here either, and I don't hold units. If they want a unit on in two weeks, and I have one available, they rent it today or risk losing it. I do waiting lists, but also explain that they have a short window of time to respond, or risk losing it to the next in line.

    I am fortunate to be in a rapidly developing residential area, so the demand is high.

    edit: We don't have RV or boat spaces, but if I did, I would only do yearly rentals when they were available.
    Same: I have a waiting list and when I call them that a unit is open and get the voice mail, I give them a cut off time to respond back or I move to next name on the lease.

    I have actually rented a unit to prospective tenants, that are on the fence about when to rent the unit, by telling them to call me first before coming back so they don't waste a trip if unit has already been rented, LIKE I WARNED THEM ABOUT.

    Taking them on a golf cart ride to show them a unit is fun because they get to see locks on most if not all the units that I drive by. I tell them that we stay pretty much full all the time, to put the bug in their ear.

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  • SteveMac
    replied
    No reservations here either, and I don't hold units. If they want a unit on in two weeks, and I have one available, they rent it today or risk losing it. I do waiting lists, but also explain that they have a short window of time to respond, or risk losing it to the next in line.

    I am fortunate to be in a rapidly developing residential area, so the demand is high.

    edit: We don't have RV or boat spaces, but if I did, I would only do yearly rentals when they were available.
    Last edited by SteveMac; 24 March 2021, 04:22 PM.

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  • Guest
    replied
    I do NO reservations. Tried and got burned too many times about 4 years ago. You want to guarantee you have the unit when you want it, you pay for that privilege. I have prospective new tenants do that all the time. This facility is very desirable because of the location.

    I would do outside or RV/boat storage the same way. You want it, you pay now. My job is to rent space, not hold it.

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  • lady5563
    replied
    Don't sell yourself short!

    Those people can either chose to pay NOW or they get no space!

    They can not get it both way's!

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  • SimplySpace
    replied
    We don't do long term reservations here, but we do encourage people to rent early if we are coming up on our busy season. Might be worth it to run some type of "special" where they can pay 70% of the cost for the couple months you're holding it and then have it go to the regular rate the month they need? Just a thought.

    One of the issues we sometimes run into with people wanting to reserve long term is they will keep calling in at the end of their reservation and want to pay for another week and they might do that for 3-4 weeks and it ends up being less than renting the space for that month. I'd rather get someone in there ASAP than to keep putting it off. Thinking we might have to charge more to reserve the larger spaces.
    Last edited by SimplySpace; 24 March 2021, 02:43 PM.

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  • lady5563
    replied
    I will hold a reserved unit for 2 weeks only!
    They can choose to rent and take ownership of said unit, if after 2 weeks of my holding it that they are still "not ready"
    2 weeks max!

    I just had a tenant vacate a 10x20.
    He said after he moved out that if i have a 10x20 in Oct 2021 he will be happy to come back.
    So I created a lead for him and his desired move in date is Sept 15th.
    On Sept. 15, 2021 I will open his lead and see if I have an available 10x20 for him to move in on Oct 1st.
    If I have a vacant 10x20 on Sept 15 I will hold that unit for only 2 weeks!

    First come, first served!
    I do not recommend you holding anything for more than 2 weeks!

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  • MamaDuke
    replied
    I was in the Palm Springs area, so we were super busy in the fall and winter and dead in the summer. However, I had people that wanted to be sure we had the parking for them each year, so they rented year-round even though it was empty half the year!

    I would go ahead and do those extended reservations for regular yearly customers with the understanding that if they don't show up THAT DAY to rent, it goes to the next person on the waiting list.

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