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Not the tenant, can't discuss account, sorry
Tenant's daughter came in.
"Yes, we're getting mail from you (must be the post office program where you get sent an email about what mail you have incoming). My mother is in the hospital, can you tell me what the letter is about?"
"No, I'm sorry. It's your mother's account. If you have a Power of Attorney I'd need a copy before I could help you."
"But if I come in to pay?"
"I can take payments as it's not discussing the account. We have to follow the privacy laws, sorry."
She was MIFFED. Stomped out of the office. (I now understand 'high dudgeon')
It's a bummer because it's a rate increase so I expect we'll see her again.
"Yes, we're getting mail from you (must be the post office program where you get sent an email about what mail you have incoming). My mother is in the hospital, can you tell me what the letter is about?"
"No, I'm sorry. It's your mother's account. If you have a Power of Attorney I'd need a copy before I could help you."
"But if I come in to pay?"
"I can take payments as it's not discussing the account. We have to follow the privacy laws, sorry."
She was MIFFED. Stomped out of the office. (I now understand 'high dudgeon')
It's a bummer because it's a rate increase so I expect we'll see her again.
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